Customer Service Representative
3 weeks ago
Aaron's is seeking a highly motivated and results-driven Customer Service Representative to join our team. As a key member of our customer accounts department, you will be responsible for leading the customer accounts team to achieve company standards for collections and lease renewals.
Key Responsibilities
Strategically influence team performance to help our customers achieve their goals of ownership
Maintain updated customer information in the store computer system and document all customer payment appointments
Assist General Manager with operational functions, including account recommendations, payment frequency, and payment history to monitor accuracy
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy
Ability to work a schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proficient computer skills
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