Operations Scheduling Specialist
2 weeks ago
Position: Scheduling Technician
**IMPORTANT: Video Interview Required** To enhance your application, please complete a Pre-Recorded Video Interview by following the link provided. Share your background and explain why you are a suitable candidate for this position.
Concrete Driveway Co is expanding its Operations department. The role of a Scheduling Technician is crucial in ensuring a seamless experience for our clients. While this position does not involve hands-on work, you will serve as the primary point of contact for customers throughout the production process, ensuring they receive clear expectations and exceptional service.
Key Responsibilities:
- Receive and process new sold projects from the Outside Sales team across various locations.
- Convert sold projects and verify that all necessary details and documentation are accurately entered into the CRM system.
- Engage with each customer to facilitate the initial invoicing process, including collecting a 50% deposit for each project.
- Manage the scheduling of projects to optimize the production calendar.
- Assign suitable team members from both sales and operations to each project within the central CRM platform.
- Communicate timelines and expectations to customers, connecting them with the designated Operations Manager.
Qualifications:
- Experience in scheduling tasks or appointments.
- Strong mathematical skills.
- Detail-oriented with a meticulous approach to work.
- Excellent customer service abilities and a genuine passion for assisting others.
- Self-motivated with a commitment to completing tasks promptly.
- Familiarity with geographical service areas or proficient map reading skills.
- Technologically adept and comfortable using various platforms.
- Able to manage multiple tasks efficiently.
- Strong verbal and written communication skills.
Benefits:
- Positive company culture
- Work-life balance
- Health benefits
- Paid time off and holidays
- Opportunities for professional growth
Concrete Driveway Co is committed to providing outstanding SERVICE. We proudly assist homeowners across the United States with their residential concrete needs, emphasizing professionalism, punctuality, and superior customer service in every project. Our goal is to build lasting relationships, ensuring that when future services are required, we are the first choice for our clients.
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