Social Work Manager SF

4 weeks ago

San Francisco, California, United States First Place Full time

Program Manager Job Summary

The Program Manager is responsible for ensuring high-quality services and effective daily operations of all aspects of SF TAY (Transition Age Youth) Programs. This includes Mercy Housing, John Burton Associates Housing, and Rising Up. These programs provide direct services to individuals experiencing homelessness during transition age years, while building skills development in housing, healthy living, education, and employment for independent living preparedness.

This role is critical to the support of the mission to address and combat youth homelessness in the San Francisco area. Duties include contract, site, services, and human resource management, including hiring, evaluation, coaching, and training. The Program Manager is responsible for ensuring program outcomes, training, and supporting best practice implementation, cultivating external opportunities and partnerships promoting youth in reaching pathway to living wage opportunities, organizing community building events, coordinating with contract partner stakeholders, and supervising direct-service Case Managers and Education and Employment Specialist staff.

Key Responsibilities

  • Manage assigned programs and projects to ensure compliance with program, agency, and regulatory policy.
  • Provide leadership and guidance to staff on all components and processes of First Place for Youth with emphasis on assigned programs and projects.
  • Review data to monitor quality of services, track outcomes, and guide support areas.
  • Participate in the ongoing development, evaluation, and refinement of service delivery, including field training and support to ensure quality and effectiveness of services.
  • Ensure high fidelity to First Place for Youth standards and competencies among staff.
  • Provide oversight and compliance checks to ensure accuracy and integrity of all documentation.
  • In collaboration with director, support budgeting, contract control, reporting, and renewal, and all aspects of program/projects.
  • Oversee day-to-day operations and effective functioning of single site affordable housing and scattered sites rapid rehousing partnerships; track outcomes, implement case plans, ensure retention of clients in housing, education, and employment outcomes, and transition planning towards self-sustainability.
  • Professionally and effectively represent the agency as needed in meetings with collaborative partners and at other meetings as deemed important to the advancement of First Place's mission and goals.

Requirements

  • Bachelor's degree required. Master's degree in counseling, psychology, or Social Work is a plus.
  • Four years' experience with at-risk youth, at least one of which working with homeless youth or in affordable housing environment.
  • Two plus years supervisory experience with desire to be a leader in a high-energy environment preferred.
  • Demonstrated success organizing, managing, and evaluating programs, events, campaigns, or productions.
  • Must have a dependable car, valid driver's license, and proof of insurance.
  • Computer skills: Proficiency with Microsoft Office applications, including MS Word, Excel, Access, and PowerPoint, Project, and Outlook. Experience with database systems is a plus.
  • Strong Communication skills: Exceptional oral and written communication skills, including the demonstrated ability to research, assimilate, and analyze information.

Benefits

  • 15 days of vacation time in the first year.
  • 12 days of sick time.
  • 2 floating holidays.
  • 15 paid holidays.
  • Employee's choice of Kaiser or UCH HMO/PPO with up to 90% of the premium covered by First Place on certain plans.
  • Principal dental and vision coverage with up to 90% of the premium covered by First Place.
  • Paid baby bonding leave.
  • Healthcare and Dependent care FSA plans.
  • Principal basic life and voluntary life insurance coverage.
  • Employee Assistance Program.
  • 401(k) retirement savings plan with matching contributions.
  • Annual reimbursement for continuing education.
  • Paid sabbatical.
  • Paid maternity and paternity leave.

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