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Client Experience Specialist

2 months ago

San Francisco, California, United States Moncler spa Full time

**Job Summary**

Moncler spa is seeking a highly skilled Client Experience Specialist to join our team. As a Client Experience Specialist, you will be responsible for creating an exceptional client experience by advising clients in making purchases that satisfy their needs, desires, and personal style.

**Key Responsibilities:**

  • Engage with clients in accordance with the Moncler Selling and Service standards.
  • Achieve and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
  • Develop and foster long-lasting client relationships through engaging conversation and active clientele management.
  • Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
  • Maintain company merchandise presentation standards.
  • Proactively follow up with customer charge sends, repairs, and holds.
  • Develop and maintain product knowledge.
  • Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and exceed client expectations.
  • Support in inventory preparation and execution.
  • Partner with all employees in the store to maintain a collaborative work environment.

**Requirements:**

  • Previous experience in luxury retail.
  • Proven track record of successful sales generation, building, and developing client relations.
  • Results-driven and customer-focused.
  • Strong attention to detail.
  • Proficient computer knowledge (MS Word, Excel, and Outlook).

**What We Offer:**

A competitive salary range of $19.00 per hour to $24.00 per hour, depending on experience and qualifications.