Bilingual Insurance Claims Specialist

1 week ago


Columbia, South Carolina, United States Avenica Full time

Position: Bilingual Claims Agent (English/Spanish)

Location: Remote/Hybrid

Schedule: 830am-6pm ET M-F

Work Arrangement: In-office for initial training, followed by a hybrid model (3 days on-site, 2 remote)

Compensation: $18/hr

About Avenica:

Avenica is a career-launching platform that leverages data science, behavioral psychology, and performance coaching to unlock human potential and facilitate career growth. We prioritize understanding candidates beyond their resumes, enabling us to advocate effectively for them throughout the application and interview process.

Role Overview:

Avenica is actively seeking a Bilingual Claims Agent to assist members with health and personal lines insurance. This role involves delivering exceptional service to customers via phone and email concerning various claims and policy inquiries. There are significant opportunities for professional advancement.

Key Responsibilities:

  • Assist policyholders with insurance product details and manage claim intakes.
  • Respond to calls and inquiries related to claims, service, and intake issues.
  • Provide comprehensive information regarding policy statuses.
  • Support basic technical troubleshooting for self-service issues.

Qualifications:

  • High school diploma or equivalent is required.
  • Bilingual proficiency in English and Spanish is mandatory.
  • Minimum of 2 years of customer service experience, preferably in insurance.
  • Strong service orientation with excellent verbal and written communication skills in both languages.
  • Experience in a high-volume call center is advantageous.
  • Must be legally authorized to work in the US; sponsorship is not available.
  • Proficient computer skills with the ability to learn new systems quickly.
  • Ability to thrive in a fast-paced environment while maintaining accuracy.

Avenica is dedicated to providing equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law.

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