Bilingual Property

2 weeks ago


Columbia, South Carolina, United States WNS Global Services Full time

Position Overview:

We are seeking a dedicated Bilingual (Licensed) Property & Casualty Insurance Claims Representative to join our team at WNS Global Services.

Key Responsibilities:

  • Handle incoming calls to provide assistance to agencies and policyholders regarding their claims and policy inquiries.
  • This role does not involve any sales responsibilities.
  • Possess a valid Property & Casualty license or Adjusters License for the resident state, with the capability to obtain a reciprocal license in Florida within a month.
  • Exhibit a thorough understanding of company policies, apply sound judgment, and follow established guidelines.
  • Promote and educate clients on the use of self-service options available.
  • Thrive in a fast-paced, structured, and dynamic work environment while effectively managing challenging customer interactions.
  • Meet and exceed call center performance metrics and objectives.
  • Be available to work evenings, weekends, and overtime as necessary.
  • Work autonomously while seeking supervisory support when required.

Qualifications:

  • High School Diploma or equivalent GED.
  • 1-2 years of experience in customer support, ideally within a call center or customer service environment.
  • Proficient in Microsoft Office Suite.
  • Excellent organizational, written, and verbal communication skills.
  • Mandatory insurance experience, including possession of a Property and Casualty Insurance License or Adjusters License.
  • Fluency in both English and Spanish is essential for handling customer calls.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive medical, dental, and vision insurance coverage.
  • Employer-paid life insurance and short/long-term disability coverage.
  • 401(k) plan with employer matching contributions.
  • Generous paid time off policy.
  • Standard working hours: Monday to Friday, 8:30 AM to 5:00 PM EST.

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