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Customer Service Office Manager
2 months ago
**Job Summary**
At JumpstartMD, we are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our members and guests.
**Key Responsibilities**
- Greets members and guests promptly and enthusiastically, schedules appointments and reminders and follow-ups.
- Answers and conducts phone calls for current and prospect members.
- Ensures proper member onboarding, including agreement forms, payment options, and other paperwork.
- Leads program offerings reviews and membership options.
- Responsible for accurate collection of payment, including credit card transactions and insurance coverage.
- Manages clinic inventory and ensures cleanliness.
- Responsible for opening and closing of the clinic.
**Requirements**
- High school diploma.
- Customer service, retail, and/or sales experience.
- Proficient in MS Office 365.
- Ability to multi-task, while being attentive to clinic visitors.
- Ability to work as part of a team and take initiative independent of direct supervision.
**What We Offer**
- Competitive pay and potential bonus earnings.
- Comprehensive benefits package (medical, dental, vision & more).
- 401(k) plus company match.
- PTO.
**Equal Opportunity Employer**
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
