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Customer Service Representative

2 months ago

Warsaw, Indiana, United States Northwest Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northwest Bank. As a key member of our retail network, you will play a vital role in delivering exceptional customer experiences and driving financial wellness for our customers.

Key Responsibilities
  • Provide excellent customer service by welcoming customers, processing transactions efficiently, and resolving problems in a timely manner.
  • Actively engage with customers to understand their needs and inform them of product/service features and benefits.
  • Refer customers to appropriate team members for complex requests or products/services.
  • Balance teller drawer daily and participate in office meetings, operations meetings, and dual control balancing of vault, ATM, and other devices as needed.
  • Deliver exceptional customer experiences through in-person, phone, and email communications.
  • Complete educational training as assigned and self-educate using bank-designed programs and applications.
  • Have general knowledge of all office systems and software, perform maintenance, and possess in-depth knowledge of bank products, services, and digital offerings.
  • Knowledge and adherence to all security and dual control processes.
  • Participate in branch opening and closing tasks as needed.
  • Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
  • Work as a team with coworkers to complete daily tasks, demonstrating respect and professionalism.
Requirements
  • High School Diploma or equivalent preferred.
  • Customer service experience preferred.
  • Cash handling experience preferred.
  • Banking and/or retail experience preferred.

We appreciate your interest in this position and look forward to reviewing your application.