Hotel Front Desk Representative

21 hours ago


Kissimmee, Florida, United States Delta Hotels Celebration Orlando Full time
Hotel Front Desk Agent Job Description

We're seeking a professional and welcoming hotel front desk agent to deliver exceptional guest experiences at our hotel.

You'll be responsible for greeting guests, managing their information, distributing room assignments, and answering general inquiries to ensure a memorable stay with us.

Key Responsibilities:
  • Provide warm welcomes and check-in/check-out services to guests, ensuring accurate key distribution and room numbers.
  • Work closely with housekeeping staff to ensure rooms are ready for new guests.
  • Handle customer complaints and resolve issues in a professional and courteous manner.
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests.
Requirements:
  • Excellent communication and interpersonal skills.
  • Previous experience in the hospitality industry, preferably as a front desk agent or similar role.
  • High school diploma or equivalent required.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.

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