Front Desk Representative

2 days ago


Kissimmee, Florida, United States NDM Hospitality Services Full time
Job Summary

We are seeking a highly skilled and friendly Guest Service Ambassador to join our team at NDM Hospitality Services. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities
  • Check-in guests in a timely and efficient manner, ensuring that all reservation details are accurate.
  • Collect payments and process transactions in compliance with company policies and procedures.
  • Respond to guest requests and resolve any issues in a professional and courteous manner.
  • Provide information and recommendations on resort services and activities to enhance the guest experience.
  • Utilize various computer software systems to manage daily operations and communicate with internal departments.
Requirements
  • Exhibit a friendly and professional demeanor in all interactions.
  • Ability to work rotating shifts, including evenings, weekends, and holidays.
  • Strong attention to detail and problem-solving skills.
  • Must be a strong team player and able to work effectively in a fast-paced environment.
  • Valid US Driver's License and ability to operate golf carts and motor vehicles.
Preferred Qualifications
  • Proficiency in Microsoft Office applications.
  • Previous Front Desk or Guest Services experience in a luxury environment.
  • Bi-lingual is beneficial.

NDM Hospitality Services is an equal opportunity employer and welcomes applications from diverse candidates.



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