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Customer Service Representative

1 month ago

Clarendon, Arkansas, United States Jiffi Stop Full time
Overview

At Jiffi Stop, we're more than just a convenience store - we're a community hub where customers find a welcoming atmosphere, helpful service, and a sense of belonging. As a key member of our team, you'll play a vital role in keeping our store running smoothly, ensuring our customers have an exceptional experience, and contributing to the success of our business.

Responsibilities
  1. Customer Service Expertise: Provide top-notch customer service, addressing customer inquiries, and resolving issues in a professional and courteous manner.
  2. Sales Floor Management: Maintain a well-stocked and visually appealing sales floor, ensuring our products are easily accessible and our store is clean and tidy.
  3. Cash Handling and Operations: Efficiently manage cash transactions, operate our point-of-sale system, and maintain accurate records.
  4. Upselling and Suggestive Selling: Enhance the customer experience by recommending products and services that meet their needs, driving sales and revenue growth.
  5. Brand Ambassador: Promote our brand by encouraging customers to join our loyalty program, highlighting exclusive benefits, and fostering a positive brand image.
  6. Safety and Security: Maintain a safe and secure environment for customers and colleagues, adhering to safety protocols and guidelines.
  7. Team Collaboration: Work collaboratively with colleagues to ensure seamless store operations, providing support and assistance as needed.
  8. Facility Maintenance: Take pride in maintaining a clean and inviting store, including tasks such as cleaning restrooms, emptying trash bins, and refilling window washing stations.
  9. Environmental Stewardship: Contribute to a positive environmental impact by participating in outdoor space maintenance and promoting eco-friendly practices.
Qualifications
  • Age Requirement: Must be at least 18 years old (21 in some states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and Positive: Friendly demeanor and ability to make customers feel welcome.
  • Detail-Oriented: Notice the little things that make a big difference in customer experience.
  • Reliable and Responsible: Punctual, trustworthy, and take pride in work.
  • Flexible: Adaptable and ready to take on a variety of tasks in our fast-paced environment.
  • Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required.

Benefits: For information on benefits offered, please click on the hyperlink below.

https://gpminvestments.com/careers/

Equal Opportunity Employer

Jiffi Stop is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.

This Organization Participates in E-Verify

https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf