Technical Field Support Specialist_North Clarendon

2 weeks ago


Clarendon, United States Red Knight Solutions, LLC Full time

We're seeking a skilled Field Specialist to join our Infrastructure Delivery team at Red Knight Solutions, LLC.

Key Responsibilities:

  • Perform hardware-focused, break fix services and solutions on various client products.
  • Conduct basic and moderately complex troubleshooting and repair activities.
  • Exercise moderately complex analytical skills and make decisions based on established department and company guidelines.

Requirements:

  • Technical school certification or equivalent and 1-2 years of relevant experience.
  • Ability to drive yourself to client locations.
  • Valid driver's license and reliable transportation with valid registration and adequate insurance.
  • Ability to lift and or move various computer equipment up to 50 lbs.

Benefits:

  • $40 per call/$5 per call per diem.
  • Dell/Lenovo/HP paid certification training.

Additional Information:

  • This is a PER CALL position requiring flexibility to run calls within 2 business days.
  • Providing customer break fix support for designated equipment, communicating clearly in written and verbal form, and possessing excellent customer service skills are essential.


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