Enrollment Services Specialist

2 weeks ago


Addison Illinois, United States Chamberlain University Full time
Position Overview

The Enrollment Services Specialist plays a crucial role in supporting Chamberlain University's admissions teams by engaging in a variety of tasks that assist prospective students throughout their enrollment journey for all programs offered by Chamberlain University.

Key Responsibilities

1. **Engage with Prospective Students**: Proactively reach out and respond to potential students through various communication channels including phone, email, and SMS, utilizing a strategic contact approach.

2. **Evaluate Prospects**: Assess and qualify candidates to determine if Chamberlain University programs align with their academic and professional aspirations.

3. **Build Relationships**: Establish rapport and foster connections via phone in a dynamic call center environment, managing approximately 200 calls daily.

4. **Maintain Compliance**: Adhere to university standards and policies while ensuring a student-focused environment.

5. **Collaborate Across Departments**: Work in conjunction with other departments to promote positive application progress, student satisfaction, and overall success.

6. **Innovate Admissions Processes**: Assist in the development and implementation of new admissions technologies and initiatives.

7. **Effective Communication**: Accurately convey information to prospective students through SMS, email, and chat, facilitating new student enrollment.

This entry-level position serves as the foundational role within the Enrollment Services team, providing essential support and guidance to prospective students as they navigate their admission process.

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