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Client Care Specialist

2 months ago

San Antonio, Texas, United States BCFS Health and Human Services Full time

Position Overview:
As a vital member of our organization, the Care Coordinator plays a crucial role in ensuring the well-being of minor clients. This position involves evaluating whether a minor client qualifies for essential services and facilitating comprehensive care coordination meetings.

Key Responsibilities:
The Care Coordinator will be responsible for:

  • Participating in an on-call rotation for the Care Coordination Hotline, which may include evenings and weekends, while accurately documenting necessary information.
  • Maintaining detailed records for grant metrics in the appropriate database within specified timeframes, including demographic data and service provision.
  • Assessing eligibility for coordinated services based on established protocols.
  • Coordinating responses from advocates, law enforcement, medical personnel, and mental health providers.
  • Organizing Rapid Response Team meetings within a specified timeframe following the identification or recovery of a minor.
  • Collaborating with law enforcement and Child Protective Services to initiate joint investigations.
  • Representing clients in multidisciplinary team meetings as required.
  • Preparing all necessary materials for Care Coordination meetings, including agendas and notifications.
  • Implementing safety protocols in emergency situations.
  • Participating in internal staffing, supervision, and community meetings.
  • Creating and maintaining an information tracking system to support reporting and volunteer management.
  • Developing expertise in community resources to assist clients effectively.
  • Upholding confidentiality and professional standards in all interactions.
  • Traveling across regions as necessary.

Qualifications:
Candidates must meet the following requirements:

  • Pass a pre-employment drug screening and maintain emotional control and professional demeanor.
  • Provide proof of work eligibility upon request.
  • Pass pre-employment and biennial criminal background checks.

Skills and Competencies:
The ideal candidate will demonstrate:

  • Ability to respond sensitively to diverse cultural and socio-economic backgrounds.
  • Advanced training in crisis management.
  • Effective communication skills in both written and verbal formats; bilingual proficiency in Spanish is highly desirable.
  • Capability to thrive in a fast-paced environment while maintaining composure.
  • Computer literacy to fulfill job responsibilities.
  • Ability to work independently and collaboratively within a multidisciplinary team.
  • Support for the professional development of team members.

Commitment to Diversity:
BCFS Health and Human Services is dedicated to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every requirement.

Equal Employment Opportunity:
BCFS Health and Human Services is an Equal Employment Opportunity Employer, committed to a policy of non-discrimination in all aspects of employment.