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Customer Relationship Associate

2 months ago

New York, New York, United States Myrepublicbank Full time

**Job Summary**

Myrepublicbank is seeking a highly motivated and customer-focused Customer Relationship Associate to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying their financial needs, and providing personalized solutions to meet those needs.

**Key Responsibilities**

• Deliver exceptional customer service by responding to customer inquiries, resolving issues, and exceeding customer expectations

• Develop and maintain a deep understanding of our bank's products and services, including deposit, loan, and investment options

• Identify and pursue sales opportunities to grow our customer base and increase revenue

• Collaborate with cross-functional teams to ensure seamless customer experiences and achieve business objectives

• Stay up-to-date on industry trends, regulatory requirements, and competitor activity to maintain a competitive edge

• Maintain accurate and detailed records of customer interactions, sales activity, and performance metrics

**Requirements**

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• At least 6 months to 1 year of retail sales, customer service, or cash handling experience

• Excellent communication, interpersonal, and problem-solving skills

• Strong math and analytical skills, with ability to work accurately and efficiently in a fast-paced environment

• Ability to work in a team environment and maintain confidentiality of customer and bank information

**Working Conditions**

• Traditional office environment with no unusual work conditions

• Ability to work a variety of shifts, including evenings and weekends, as needed

• Physical demands include lifting up to 10 pounds, manual dexterity for computer work, and speaking, hearing, and vision requirements