Relationship Associate

2 days ago


New York, New York, United States GRAMEEN AMERICA Full time
About the Role

The Relationship Associate position is an entry-level role at Grameen America, serving as the first step in a career progression with the organization. We seek a candidate who excels in delivering exceptional customer service and outreach activities, with a positive attitude and strong work ethic.

Key Responsibilities
  • Schedule and lead weekly center meetings with current members, sharing information about the Grameen program and providing education on financial and business topics.
  • Provide high-level customer service support and build positive relationships with borrowers and members to drive membership and business growth.
  • Respond to members' and borrowers' questions in a timely and professional manner to resolve concerns and issues.
  • Monitor members' loan amounts and related activities, including compliance with loan criteria, disbursements, and repayment collection.
Requirements
  • Proficiency in English and Spanish.
  • Excellent customer service communication skills.
  • Strong work ethics, high level of integrity, punctuality, and discipline.
  • Ability to work well alone and within a team environment.
  • Flexibility to work a varied schedule, including early mornings and evenings.
What We Offer
  • Medical, dental, and vision insurance plans.
  • Generous Paid Time Off options for vacation, sick, and personal days.
  • Paid Holiday Schedule.
  • 401K retirement savings plans.
  • Flexible Spending Account (FSA).


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