Customer Service Coordinator

6 days ago

Auburn, Massachusetts, United States KARL STORZ Full time

Job Summary:

The Customer Service Coordinator - Sample Management will be responsible for coordinating all outgoing sample devices from the Sample Service Center. This role will interact with the sales and logistics teams to ensure seamless sample shipment processing.

Key Responsibilities:

  • Process all incoming requests for sample shipments out of the Sample Service Center warehouse.
  • Process all rental requests from customers and sales reps for Sample Service Center equipment.
  • Work with the warehouse team to coordinate all shipments and maintain proper inventory levels.
  • Process daily, weekly, or monthly reports as requested.
  • Contact customers in reference to repair orders, repair authorization, unrepairable items, and repair/exchange options.
  • Ensure all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.
  • Prepare credit and debits to adjust accounts.
  • Stay current on promotions, procedures, policies, product updates and system changes.
  • Prepare discount authorizations while obtaining appropriate approval.
  • Process orders for sample bag inventory.

Requirements:

  • A minimum education level of a High School Diploma or GED required.
  • Associates or Bachelors Degree preferred.
  • 1-3 years previous customer service and call center or related experience is preferred.
  • Superior organizational skills and the ability to complete multiple tasks simultaneously.
  • Must be detail oriented.
  • Prior experience using MS Word, MS Excel, and MS Outlook are required; prior experience using SAP is strongly preferred.
  • Candidates must also possess solid business writing skills, problem solving skills, and the ability to calculate figures and amounts (such as percentages) when processing orders or account adjustments.
  • Knowledge of medical terminology is strongly preferred, as this individual will also be required to learn the necessary medical terminology to function effectively in the role.
  • Must be able to work in a fast-paced environment as this department experiences a heavy volume of incoming requests from the Sales Department.

Benefits:

  • Medical / Dental / Vision including a state of the art wellness program and pet insurance.
  • 3 weeks vacation, 10 holidays plus paid sick time.
  • 401K retirement savings plan providing a match of 60% of the employees first 6% contribution.
  • Section 125 Flexible Spending Accounts.
  • Life, STD, LTD & LTC Insurance.
  • Tuition reimbursement of up to $5,250 per year.
  • Fitness reimbursement up to $200 annually.
  • Employee referral program of up to $2,000 per hire.

Equal Employment Opportunity & Reasonable Accommodation Statement:

KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process.

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