Customer Service Representative

4 days ago


Auburn, Massachusetts, United States TransCore Full time
Job Summary:

TransCore, a leading provider of transportation solutions, is seeking highly skilled Customer Service Representatives to join our team in Massachusetts. As a Customer Service Representative, you will be the primary point of contact for customers of the E-ZDrive MA & Pay By Plate MA Program.

Key Responsibilities:
  • Customer Account Maintenance: Responsible for all types of customer account maintenance, including ensuring accuracy of account information and processing payments and adjustments.
  • Customer Support: Assist customers in understanding the E-ZDrive MA & Pay By Plate MA program and ensure their service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
  • Additional Duties: May be required to assist at other E-ZDrive MA facilities, man live sign-ups, and assist with phones (inbound/outbound calls).
Requirements:
  • Excellent Communication Skills: Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
  • Experience: Minimum of one year of customer service and data entry experience.
  • Adaptability: Ability to adapt quickly, efficiently, and positively to various projects assigned.
  • Teamwork: Works well in a fast-paced, multi-task environment and maintains a professional demeanor under all circumstances.
  • Education: High school diploma or equivalent preferred.


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