Current jobs related to Client Support Specialist - St Louis, Missouri - GadellNet

  • Client Support Specialist

    2 weeks ago

    St Louis, Missouri, United States Zelis Full time

    Job Title: Client Support SpecialistAt Zelis, we are seeking a highly skilled Client Support Specialist to join our team. As a key member of our Client Services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to clients,...

  • Client Support Specialist

    1 week ago

    St Louis, Missouri, United States Acosta Group Full time

    **Role Overview**Premium Retail Services, LLC is seeking a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional customer service and support.**Key Responsibilities*** Provide timely and effective support to clients, retailers, and...

  • Client Support Specialist

    3 weeks ago

    St Louis, Missouri, United States Acosta Group Full time

    About the RoleWe are seeking a highly skilled Client Support Specialist to join our team at Premium Retail Services, LLC. As a Client Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional customer service and support.Key ResponsibilitiesProvide timely and effective support to clients, retailers, and...

  • Client Support Specialist

    2 weeks ago

    St Louis, Missouri, United States Acosta Group Full time

    Job Title: Client Support SpecialistAs a Client Support Specialist at Acosta Group, you will play a vital role in ensuring the success of our retail clients. Your primary responsibility will be to provide exceptional customer service, resolve issues, and maintain compliance with our clients' requirements.Key Responsibilities:Support the team in all aspects...

  • Senior Client Support Specialist

    2 days ago

    St Louis, Missouri, United States The Cigna Group Full time

    Job SummaryThe Senior Client Support Specialist will provide high-level support to clients, ensuring their needs are met and issues are resolved efficiently. Key responsibilities include responding to complex inquiries, solving problems, and collaborating with internal teams to deliver exceptional service.Essential FunctionsResponds to complex inquiries,...

  • Client Support Operations Specialist

    2 months ago

    St Louis, Missouri, United States Stifel Full time

    OverviewThe Client Support Operations Specialist plays a crucial role in enhancing departmental performance by providing ongoing assistance to Stifel's branch locations. This role necessitates a comprehensive understanding of departmental topics, including application assistance, training, and general operational inquiries. The position involves working...

  • Client Support Operations Specialist

    2 months ago

    St Louis, Missouri, United States Stifel Full time

    OverviewThe Client Support Operations Specialist plays a crucial role in enhancing departmental performance by providing ongoing assistance to Stifel's branch offices. This role necessitates a comprehensive understanding of departmental topics, including application assistance, training, and general operational inquiries. Collaboration with team members,...

  • Client Relationship Specialist

    1 month ago

    St Louis, Missouri, United States Buckingham Strategic Wealth Full time

    Client Relationship SpecialistThe Buckingham Strategic Wealth Client Relationship Specialist plays a vital role in enhancing the client experience by providing exceptional service and operational support to advisors and clients. This position requires strong communication, organizational, and relationship management skills to develop and maintain good...

  • Client Relationship Specialist

    3 weeks ago

    St Louis, Missouri, United States Buckingham Strategic Wealth Full time

    Client Relationship SpecialistThe Buckingham Strategic Wealth Client Relationship Specialist plays a vital role in enhancing the client experience by providing exceptional service and operational support to advisors and clients. This position requires strong communication, organizational, and relationship management skills to develop and maintain good...

  • Client Service Specialist

    4 weeks ago

    St Louis, Missouri, United States The Chamberlin Group Full time

    About The Chamberlin GroupThe Chamberlin Group is a leading financial services company that has been serving the community for over 20 years. Our team of experts provides tax and financial planning services to individuals and families, helping them achieve their financial goals and secure their financial future.Job SummaryWe are seeking a highly motivated...

  • IT Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Collabera Full time

    Job Title: IT Helpdesk SpecialistCollabera is seeking a skilled IT Helpdesk Specialist to join our team. As an IT Helpdesk Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, or in-personAnalyze...

  • IT Support Specialist

    3 weeks ago

    St Louis, Missouri, United States Collabera Full time

    Job Title: IT Helpdesk SpecialistWe are seeking a skilled IT Helpdesk Specialist to join our team at Collabera. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Work alongside ATM L1 teammates to analyze and report ATM performance data to key stakeholders.Utilize...

  • Client Service Specialist

    2 weeks ago

    St Louis, Missouri, United States The Chamberlin Group Full time

    About the RoleThe Chamberlin Group is a dynamic financial services company seeking a highly motivated Client Service Specialist to join our team. As a key member of our team, you will play a crucial role in delivering exceptional client experiences and supporting our Financial Planner team.Key ResponsibilitiesBuild and maintain strong relationships with...

  • Community Support Specialist

    3 weeks ago

    St Louis, Missouri, United States PEOPLE'S HEALTH CENTERS Full time

    Job Title: Community Support SpecialistAt PEOPLE'S HEALTH CENTERS, we are seeking a highly motivated and compassionate Community Support Specialist to join our team. As a Community Support Specialist, you will play a vital role in providing comprehensive mental health services to children and adults in our community.Job SummaryThe Community Support...

  • IT Support Specialist

    1 month ago

    St Louis, Missouri, United States Katapult Network Full time

    About the RoleKatapult Network is a leading platform that connects recent college graduates with entry-level opportunities at top employers.We focus on providing a seamless experience for our clients, including ground-breaking start-ups and well-established organizations, to find their next generation of talent.The Job:IT Help Desk SpecialistWe are seeking...

  • Site Support Specialist

    4 weeks ago

    St Louis, Missouri, United States Ogletree Deakins Full time

    Job SummaryOgletree Deakins is seeking a highly skilled Site Support Specialist to join our team. As a Site Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their technology needs are met and that they have a seamless experience with our services.Key ResponsibilitiesProvide technical support to clients...

  • Refugee Support Specialist

    2 days ago

    St Louis, Missouri, United States International Institute of St. Louis Full time

    Job Title: Refugee Support SpecialistAbout the JobThe International Institute of St. Louis is seeking a skilled Refugee Support Specialist to join our team. In this role, you will provide critical support to humanitarian parolees, refugees, asylees, and special immigrant visa holders. Under the supervision of the Social Work Program Manager, you will work...

  • Client Product Training Specialist

    2 weeks ago

    St Louis, Missouri, United States Equifax Full time

    Job Title: Client Product Training SpecialistAt Equifax, we're committed to empowering our employees and clients to achieve their full potential. As a Client Product Training Specialist, you'll play a vital role in onboarding and upskilling employees and clients on product support, while analyzing training needs to develop effective programs.Key...

  • Client Reporting Services Specialist

    3 days ago

    St Louis, Missouri, United States Stifel Financial Full time

    Key Responsibilities:The Client Report Services Specialist will be responsible for supporting the day-to-day operations and ongoing development of large-scale reporting platforms within Stifel's Investment Products and Services (IP&S) Group.Key Deliverables:Assist in the development and maintenance of reporting platformsCollaborate with cross-functional...

  • Client Partner

    3 days ago

    St Louis, Missouri, United States Capgemini Full time

    **Job Title:** Client Partner - Telecommunications Specialist**Job Location:** Denver, CO - ability to go onsite ~5 days/week**Job Description:**As a Client Partner - Telecommunications Specialist at Capgemini, you will be responsible for managing mid-sized to large global or regional accounts, developing and maintaining long-term relationships with clients,...

Client Support Specialist

2 months ago

St Louis, Missouri, United States GadellNet Full time
Job Overview

Salary: $50,000-$65,000

GadellNet Consulting Services is a dynamic IT firm located in the Midwest, dedicated to delivering innovative technology solutions to a diverse range of businesses. We pride ourselves on being a family-friendly workplace and an Equal Opportunity Employer, committed to fostering a creative, growth-oriented, and progressive environment. Our mission is to empower our diverse workforce to achieve outstanding results for our clients while positively impacting our communities. As a Certified B Corporation, we are dedicated to considering the implications of our decisions on our employees, customers, suppliers, and the environment. We invite candidates to explore our website to gain insight into our values and corporate culture.

Position Summary:

As a Client Support Specialist, you will serve as the primary point of contact for all client-related technical issues via phone and email, ensuring prompt, courteous, and effective resolution of user concerns. Your primary goal will be to maintain optimal computer functionality, enabling users to work seamlessly. This role involves addressing escalated user requests within established Service Level Agreements, utilizing diagnostic tools, and providing hands-on assistance at the desktop level. You will be present on-site daily with a specific client, acting as their main IT resource.

Key Responsibilities:

  • Act as the primary liaison for customers regarding technical inquiries.
  • Monitor infrastructure and customer devices to ensure operational efficiency.
  • Communicate technical issues effectively to clients.
  • Provide technical support for incoming requests related to computer systems, software, and hardware.
  • Guide customers through troubleshooting processes and educate them on computer usage.
  • Install, modify, and repair computer hardware and software as needed.
  • Run diagnostic programs to identify and resolve issues.
  • Achieve first-call resolution for customer inquiries.
  • Identify tickets that fall outside normal scope and require further management action.
  • Adhere to request handling and escalation protocols.
  • Monitor incident trends to proactively address potential issues.

Qualifications:

  • Minimum of 2 years of experience troubleshooting systems, including:
    • Desktop systems up to Windows 11
    • Microsoft Exchange Server or Online Exchange
    • Microsoft SQL
    • Server systems up to Server 2019
  • At least 2 years of experience in a help desk or service desk role.
  • Strong proficiency in troubleshooting complex systems.
  • Excellent written and verbal communication skills.
  • 2 or more years of experience in network design, architecture, and implementation.
  • Extensive experience in application support.
  • Familiarity with a variety of diagnostic utilities.
  • Experience in an ITIL-driven environment and understanding of ITIL principles.
  • Exceptional interpersonal skills, focusing on rapport-building and effective questioning.
  • Strong documentation capabilities.
  • Ability to research a wide range of computing issues.
  • Ability to present ideas in a clear, business-friendly manner.
  • Proficient in managing and prioritizing inbound ticket requests.
  • Utilizes a client-centric, problem-solving approach.
  • Associate's degree or higher is preferred.

Core Values:

At GadellNet, we provide outsourced technical expertise to businesses across various sectors. We are positioned for continued growth and seek team players who are passionate about leveraging technology to drive success. Our core values guide our decision-making, empower our employees, and define responsibilities within our teams. Our team members embody the values and goals of GadellNet, ensuring a unique service experience for our clients and cultivating a culture that attracts and retains top talent.

We uphold three core values:

  • Make an Impact
  • 100% Responsibility, 0% Excuses
  • Grow or Die

Benefits:

GadellNet offers a comprehensive benefits package, including:

  • Health, vision, and dental insurance.
  • Paid time off, including parental leave and volunteer time.
  • Flexible work environment.
  • Access to mental health services.
  • Employee matching donation program.
  • 401k with employer matching.

#IND