Customer Service Representative
1 week ago
Customer Service Representative
Job Summary:
Sharecare is a leading digital health company that helps people manage their health in one place. Our comprehensive virtual health platform is designed to optimize individual and population-wide well-being by driving positive behavior change. As a Customer Service Representative, you will be the first point of contact for members and providers, providing a high level of customer service and support.
Key Responsibilities:
- Answer inbound calls from members and providers, providing accurate and timely information and support.
- Identify and prioritize caller needs, questions, and concerns, and develop plans of resolution.
- Proactively educate callers on program benefits and provide accurate information about Sharecare programs and services.
- Meet or exceed established call center metrics, attendance standards, and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and adjust communication style as needed.
- Escalate issues internally and follow up on escalated issues.
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing, always-changing environment
- COVID-19 vaccination
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
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