Customer Service Representative

1 week ago


Escondido, California, United States Sharecare Full time
Job Title:

Customer Service Representative

Job Summary:

Sharecare is a leading digital health company that helps people manage their health in one place. Our comprehensive virtual health platform is designed to optimize individual and population-wide well-being by driving positive behavior change. As a Customer Service Representative, you will be the first point of contact for members and providers, providing a high level of customer service and support.

Key Responsibilities:

  • Answer inbound calls from members and providers, providing accurate and timely information and support.
  • Identify and prioritize caller needs, questions, and concerns, and develop plans of resolution.
  • Proactively educate callers on program benefits and provide accurate information about Sharecare programs and services.
  • Meet or exceed established call center metrics, attendance standards, and quality levels.
  • Use computer tools to accurately process and document information.
  • Develop rapport with callers and adjust communication style as needed.
  • Escalate issues internally and follow up on escalated issues.
Requirements:

  • High School Diploma
  • Prior experience in a customer service related field preferred
  • Great communication skills
  • Must be able to multi-task
  • General working knowledge of Microsoft Word & Outlook
  • Computer keyboard proficiency and internet navigation skills required
  • Have the ability to work effectively with others in a team environment
  • Ability to thrive in a fast-growing, always-changing environment
  • COVID-19 vaccination
Pay Rate: $19.00/hour

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

  • Escondido, California, United States SewingMachinesPlus, Inc. Full time

    Customer Service RepresentativeSewingMachinesPlus, Inc. is seeking a skilled Customer Service Representative to provide exceptional support to our customers.Key Responsibilities:Process customer orders and respond to inquiries in a timely and professional manner.Provide accurate and helpful information to customers regarding products, services, and...


  • Escondido, California, United States SewingMachinesPlus, Inc. Full time

    Customer Service RepresentativeSewingMachinesPlus, Inc. is seeking a skilled Customer Service Representative to provide exceptional support to our customers.Key Responsibilities:Process customer orders and respond to inquiries in a timely and professional manner.Communicate with customers to resolve issues and provide solutions.Collaborate with production,...


  • Escondido, California, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "At Walmart, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you'll play a major role in ensuring our customers have a positive experience when they visit our store. You'll be the first and last point of contact for many customers, so it's...


  • Escondido, California, United States Domino's Franchise Full time

    Domino's Pizza Customer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our team at Domino's Pizza. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, taking orders, and ensuring every customer has a positive experience.Key...


  • Escondido, California, United States Circle K Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales team in achieving...


  • Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service RepresentativeJob Summary: Sharecare is a leading digital health company that empowers individuals to manage their health. As an On-Site Customer Service Representative, you will be the primary point of contact for members and providers, providing exceptional customer service and support.Key Responsibilities:* Respond to...


  • Escondido, California, United States 1-800-PLUMBER Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answering calls and responding to customer inquiries...


  • Escondido, California, United States Ximena Rosas - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our team at Ximena Rosas - State Farm Agent. As a key member of our team, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services.Our ideal candidate will have a...


  • Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service Representative Job Summary: Sharecare is seeking a highly skilled and customer-focused On-Site Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and providers through inbound calls, emails, and other...


  • Escondido, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...


  • Escondido, California, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...


  • Escondido, California, United States Merry Maids Full time

    Merry Maids - Customer Service RoleWe are seeking a skilled Customer Service Representative to join our team at Merry Maids. As a key member of our team, you will be responsible for:Key Responsibilities:Building rapport with prospective clients and sharing the benefits of our professional cleaning servicesEnsuring a great customer experience through...


  • Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service Representative At Sharecare, we're dedicated to helping people manage their health and well-being. As an On-Site Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring our members receive the support they need. Job Summary: The ideal candidate will be...


  • Escondido, California, United States Sharecare Full time

    Job Title: On-Site Customer Service RepresentativeJob Summary:The On-Site Customer Service Representative plays a vital role in delivering exceptional customer experiences for Sharecare members and providers. This position requires a high level of professionalism, courtesy, and effective communication skills to handle inbound calls, emails, and other...


  • Escondido, California, United States American Automobile Association Full time

    Customer Service Representative - InsuranceWe are seeking a highly motivated and customer-focused Customer Service Representative to join our industry-leading Insurance Call Center. As a Customer Service Representative, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely...


  • Escondido, California, United States Merry Maids Full time

    Merry Maids - Customer Service RoleWe are seeking a skilled Customer Service Representative to join our team at Merry Maids. As a key member of our team, you will be responsible for:Key Responsibilities:Building rapport with prospective clients to promote the benefits of our professional cleaning servicesEnsuring a positive customer experience through...


  • Escondido, California, United States 1-800-PLUMBER Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.Key Responsibilities:Answer customer calls and respond...


  • Escondido, California, United States DAP Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at DAP Health. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our patients, families, and visitors.Key ResponsibilitiesProvide warm and welcoming greetings to all patients, families, and...


  • Escondido, California, United States DAP Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at DAP Health. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our patients, families, and visitors.Key ResponsibilitiesProvide warm and welcoming greetings to all patients, families, and...


  • Escondido, California, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates.Key Responsibilities:Provide excellent customer...