Customer Service Representative
1 week ago
At Sharecare, we're dedicated to helping people manage their health and well-being. As an On-Site Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring our members receive the support they need.
Job Summary:The ideal candidate will be responsible for handling inbound calls, emails, and other customer inquiries with professionalism and courtesy. You'll work closely with our team to resolve issues, provide accurate information, and promote our services.
Key Responsibilities:- Identify and prioritize customer needs, questions, and concerns
- Formulate plans of resolution and respond efficiently
- Maintain and restore customer satisfaction
- Perform problem analysis, problem determination, and recommended resolutions
- Proactively educate customers on program benefits
- Meet or exceed established call center metrics, attendance standards, and quality levels
- Use computer tools to accurately process and document information
- Develop rapport with customers and adjust communication style accordingly
- Provide accurate information about Sharecare programs and services
- Escalate issues internally and follow up on escalated issues
- High School Diploma
- Prior experience in a customer service-related field preferred
- Great communication skills
- Ability to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing, always-changing environment
- COVID-19 vaccination
As a valued member of our team, you'll enjoy a competitive hourly rate of $19.00 and the opportunity to work for a leading digital health company that's making a real difference in people's lives.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other non-merit factor.
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