Customer Service Representative

4 weeks ago


Escondido, California, United States SewingMachinesPlus, Inc. Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at SewingMachinesPlus, Inc. in Escondido, CA.

Job Summary

The successful candidate will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of products. If you have a passion for delivering outstanding customer experiences and possess excellent communication skills, we encourage you to apply.

Key Responsibilities
  • Informs customers of unit prices, shipping dates, and any additional information needed.
  • Writes or types order forms to determine the total cost for the customer.
  • Monitors inbound and outbound phone calls to ensure efficient communication.
  • Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
  • Computes price, discount, and shipping charges accurately.
  • Receives and checks customer complaints via voicemail and email, and follows up with customers to communicate the process and options of returns, exchanges, and repairs.
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
  • Transfers customers to salespersons to discuss possible upgrades or additional sales.
Requirements
  • An Associate's degree or equivalent from a two-year college or technical school, or one to two years of related experience and/or training.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Mathematical skills to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Preferred Qualifications
  • Knowledge of Order processing systems, Spreadsheet software, and Word Processing software.
Work Environment

The work environment is moderate, with occasional standing, walking, and use of hands to finger, handle, or feel. Specific vision abilities required include close vision.



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