Visual Brand Manager Lead

2 days ago


Doylestown, United States Tyndale Company, Inc Full time
Job Overview

Tyndale Company, Inc. is seeking a highly skilled Visual Brand Manager Lead to join their team in Pipersville, PA or Houston, TX. This role requires a proactive approach to managing the daily activities of designated Logo Specialists and ensuring excellent service to customers.

Key Responsibilities:

  • Manage daily workflow, coordinate overtime needs with Sr. Manager of Client Services.
  • Establish performance metrics for team members.
  • Provide training and coaching on system, technical, product knowledge, and communication skills.
  • Drive continuous improvement in operational and technology areas.
  • Ensure high-quality logo design and creation.
  • Prepare performance evaluations and oversee onboarding experience for new hires.
  • Resolve complex issues escalated to direct reports or from customers/Sales teams.
  • Analyze daily/weekly/monthly reports for team members and address concerns timely.
  • Maintain team PTO schedule and ensure adequate coverage of all logo requests.

Qualifications:

  • Associate degree required; Bachelor's Degree preferred in related field.
  • Minimum 2 years' experience supervising/managing a customer support team in medium to large business environment.
  • Experience and proficiency in Adobe Photoshop and Illustrator required.
  • Strong leadership skills, ability to provide guidance, training, coaching, and supervision to staff.
  • Proven ability to build rapport with internal and external customers.
  • Commitment to continuous learning and demonstrated willingness to learn new skills.
  • Strong analytical and problem-solving skills.

Salary: $80,000 - $110,000 per year, depending on experience. Benefits include comprehensive medical insurance, paid parental leave, mental health support, generous PTO, and more. Apply on our website, www.tyndaleusa.com/careers.



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