General Manager

7 hours ago

Doylestown, United States School of Rock Full time
Description:
General Manager

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world.. Our General Managers lead our schools and help our students learn music and life skills.

General Managers are eligible to participate in our employee benefit programs, including:
Medical, Rx, dental, and vision
Paid time-off, and holiday pay outlined in the employee handbook
Vanguard Simple IRA
Free Employee Assistance Program

The General Manager runs the show from A(C/DC) to Z(Ztop), creating a safe and cool environment for students to achieve their musical and creative potential. The General Manager is responsible for improving efficiency and increasing location profitability while managing the school's operations.

Roles and Responsibilities:
Provide an exceptional experience for students and parents, delivering strong engagement and maximizing student enrollment
Provide a top-quality customer service experience, including billing, schedule management, and clear and timely communication.
Build relationships in the local community, networking with local businesses, service organizations, and other educational institutions to increase visibility, create performance opportunities, and drive business.
Hire and onboard staff members. This includes recruiting and training to ensure they are successful in their roles and contribute to the success of the school.
Promote Diversity and Inclusion to create a welcoming and respectful environment for all individuals.
Deliver results through the management of educational and business Key Performance Indicators (KPIs)
Manage the marketing, sales, and promotions to drive school and student success
Manage the school's financial performance, including analyzing data, tracking budgets, controlling labor costs and expenses, and utilizing P&Ls.
Oversee successful show and tour production and management, and provide students with inspirational performance opportunities.
Manage staff and school facilities to ensure a safe experience for all students. This includes maintaining staff compliance with safety standards and following protocols.
Provide evaluations, training, and disciplinary and termination decisions for employees as outlined in the handbook.
Traveling to venues when required.
Represent SOR professionally and competently as guest artists' primary point of contact. Plan, book, and coordinate travel and transportation logistics for visiting artists and tours.
Occasionally, moving objects weighing up to 75 pounds for various needs.
Occasionally in a stationary position, often standing or sitting for prolonged periods.
Always in communication with others to exchange information
Possession of a valid driver's license.

Requirements:
Skill Requirements:
3+ years work experience in management, sales, marketing, or customer service-related role
Experience reviewing and managing a P&L or budget
Excellent customer service skills
Strong experience recruiting and managing staff
Excellent communication skills (written and verbal)
Proven problem-solving skills
A collaborator who works well across diverse populations
Strong work ethic, integrity, and leadership skills
Detail-oriented with strong organizational skills
Experience and interest in working with children
Passion and/or interest in music and the arts
Entrepreneurial spirit and drive to grow a small business

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