Salesforce/nCino Application Administrator I

5 days ago

Wilmington, Delaware, United States Wilmington Savings Fund Society Full time
Job Description

At Wilmington Savings Fund Society, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose.

Job Responsibilities:
  • Provide technical support to the Salesforce/nCino user base, including configuration fixes and enhancements, system maintenance, and system updates.
  • Collaborate with the team to develop or maintain processes to continuously improve data quality, processing integrity, and productivity.
  • Audit and resolve data integrity issues.
  • Identify, diagnose, and resolve end-user problems in a timely and courteous manner.
  • Create, update, and manage nCino Support Cases, including researching documentation and working with nCino's Support Services team.
  • Partner with the Sr. Salesforce Admin and/or nCino Team to drive solutions and collaborate with multiple teams and business units.
  • Setup and/or update user records in Salesforce, including profile, permission sets, roles, license management, and cost tracking.
  • Duplicate data management using manual de-duplication techniques and tools.
  • Design and develop the Salesforce/nCino UI/configuration based on business requirements and enhance the system accordingly.
  • Support with admin testing and user training.
  • Perform system backups, disaster recovery planning, and participate in cybersecurity initiatives.
  • Implement Salesforce configuration changes, including assignment rules, approval processes, fields, profiles, and permissions.
Requirements:
  • Bachelor's degree in MIS or Information Technology related discipline or equivalent combination of education and experience.
  • Minimum of 1 year of Salesforce Administration experience in an Enterprise level environment.
  • Prior banking or financial services industry experience is highly preferred.
  • Prior knowledge and experience with nCino highly preferred.
  • Salesforce Administrator certified highly preferred.
  • Experience with Salesforce Lightning is required.
  • Must be familiar with developing automation with Salesforce automation tools.
  • Must be familiar with creating user stories, requirement specification, defects, training documentation, user manuals, and commits.
  • Must be familiar with performing bulk data loads using data loader and/or other approved data load tools.
  • Must be familiar with Agile/SCRUM framework.
  • Familiarity with Dev ops process preferred.
  • Must have exceptional people skills, which involve working with internal and external customers.
  • Must have strong skills using Windows and Microsoft software products.
  • Must have excellent oral and written communications skills.
  • Must have a solution mindset and desire to learn and upskill.
  • Must be able to thrive in a hands-on, focused, productive, and team-oriented environment.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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