Salesforce/nCino Application Administrator I
18 hours ago
Job Summary
WSFS Bank is seeking a highly skilled Salesforce/nCino Application Administrator to join our team. As a key member of our technology team, you will be responsible for the ongoing administration and training on WSFS Bank's nCino application and Salesforce platform.
Key Responsibilities
- Provide support to the Salesforce/nCino user base, including configuration fixes and enhancements, system maintenance, and system updates.
- Support the integration with other enterprise systems or applications and collaborate with team members to develop or maintain processes to improve data quality, processing integrity, and productivity.
- Audit, uncover, and resolve data integrity issues.
- Identify, diagnose, and resolve end-user problems in a timely and courteous manner.
- Create, update, and manage nCino Support Cases.
- Partner with Sr. Salesforce Admin and/or nCino Team to drive solutions and collaborate with multiple teams and business units.
- Setup and/or update user records in Salesforce for new and existing users.
- Duplicate data management using manual de-duplication techniques and tools.
- Design and develop the Salesforce/nCino UI/configuration based on business requirements.
- Support with Admin testing and User training.
- Perform system backups, disaster recovery planning, and participate in cybersecurity initiatives.
Requirements
- Bachelor's degree in MIS or Information Technology related discipline or equivalent combination of education and experience.
- Minimum of 1 year of Salesforce Administration experience in an Enterprise level environment.
- Prior banking or financial services industry experience is highly preferred.
- Prior knowledge and experience with nCino highly preferred.
- Salesforce Administrator certified highly preferred.
- Experience with Salesforce Lightning is required.
- Must be familiar with developing automation with Salesforce automation tools.
- Must be familiar with Agile/SCRUM framework.
- Familiarity with Dev ops process preferred.
- Must have exceptional people skills and strong skills using Windows and Microsoft software products.
- Must have excellent oral and written communications skills.
- Must have a solution mindset and desire to learn and upskill.
WSFS Bank is an equal opportunity employer and welcomes applications from diverse candidates. If you have a physical or other impairment that might require an accommodation, please contact us via email at [insert email].
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