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Automotive Client Care Representative

2 months ago

Warwick, Rhode Island, United States Herb Chambers Cadillac Full time

Job Summary:

Herb Chambers Cadillac is seeking a highly motivated and organized individual to join our Internet Sales Department as a Client Care Specialist. This is a full-time position responsible for handling internet leads, inbound phone calls, and customer retention.

Key Responsibilities:

  • Receive and follow up on internet leads and inbound phone calls in a prompt and courteous manner, ensuring each customer feels valued and prioritized.
  • Communicate with prospective sales clients to schedule appointments and visits to the dealership, focusing on building long-term customer relationships.
  • Maintain accurate customer information and databases, adhering to dealership standards for response time.
  • Set up sales appointments with customers, prioritizing their needs and preferences.
  • Handle minor customer complaints and misunderstandings in a professional and personable manner.
  • Work flexible hours, including weekends and holidays, to meet customer needs.

Requirements:

  • Self-motivated and performance-driven individual with a flexible schedule.
  • Proven experience in sales, preferably in the automotive industry.
  • Strong written and verbal communication skills, with the ability to learn quickly and adapt to new situations.
  • Highly organized and detail-oriented, with excellent computer and typing skills.
  • Professional and personable demeanor, with a customer-centric approach.