Medical Office Representative
1 week ago
The Patient Service Representative is a vital member of our team at Medicine Journal, responsible for delivering exceptional patient and customer service experiences. This role involves a range of activities that support the smooth operation of our practice, including:
- Providing administrative support to our healthcare team, including data entry, filing, and record-keeping.
- Managing patient registration, including obtaining records and collecting co-pays.
- Assisting with general office duties, such as answering phones, sorting mail, and maintaining the file room.
- Collaborating with our Practice Manager and providers to ensure seamless day-to-day operations.
Requirements:
- High School graduate or equivalent.
- One year of reception experience or general clerical experience.
Responsibilities:
- Perform a wide range of office functions, including computer data entry, word processing, filing, and record-keeping.
- Provide exceptional customer service to patients and families, demonstrating empathy and understanding in sensitive situations.
- Assist with medical records management, including filing documents, chart copying, faxing, and mailing records as directed.
- Contribute to our quality improvement process and performance evaluation.
Working Conditions:
- Ability to work in a typical office setting with some stressful situations.
- Personal flexibility and ability to adapt to changing priorities.
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