Customer Service Representative
1 week ago
Location: Remote
Schedule: Monday-Friday 8:00am-5:30pm (On-site)
Duration: 4 month contract
Rate: $20.82/hr
Job Summary:
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Remote Gate Agent, you will be responsible for supporting thousands of drivers across the country and using two-way audio/video communication to verify and identify necessary specifications on trucks and processes.
Key Responsibilities:
- Act as a Remote Gate Agent, supporting drivers and coordinating with warehouse and facility teams
- Use two-way audio/video communication to verify and identify necessary specifications on trucks and processes
- Provide excellent and clear communication to drivers, warehouse, and facility teams
- Work in a fast-paced environment with a high sense of urgency and be a quick learner
- Be comfortable working in a heavy phone support role, taking close to 200 transactions per day
- Ability to multi-task and work on multiple projects at once
- Work over national and federal holidays, as Amazon operates 365 24/7
Requirements:
- 1+ year of recent relevant experience in an operations and/or technical role
- Excellent professionalism and communication skills
- Technically savvy and ability to learn quickly
- Ability to work in a fast-paced environment with a high sense of urgency
What We Offer:
- A competitive hourly rate of $20.82
- A 4-month contract with the opportunity to extend
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
How to Apply:
Apply now and take the first step towards a rewarding career as a Customer Service Representative with Insight Global.
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