Customer Service Representative

1 week ago


Tempe, Arizona, United States Insight Global Full time
Job Title: Call Center Customer Service Representative

Location: Remote

Schedule: Monday-Friday 8:00am-5:30pm (On-site)

Duration: 4 month contract

Rate: $20.82/hr

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Remote Gate Agent, you will be responsible for supporting thousands of drivers across the country and using two-way audio/video communication to verify and identify necessary specifications on trucks and processes.

Key Responsibilities:

  • Act as a Remote Gate Agent, supporting drivers and coordinating with warehouse and facility teams
  • Use two-way audio/video communication to verify and identify necessary specifications on trucks and processes
  • Provide excellent and clear communication to drivers, warehouse, and facility teams
  • Work in a fast-paced environment with a high sense of urgency and be a quick learner
  • Be comfortable working in a heavy phone support role, taking close to 200 transactions per day
  • Ability to multi-task and work on multiple projects at once
  • Work over national and federal holidays, as Amazon operates 365 24/7

Requirements:

  • 1+ year of recent relevant experience in an operations and/or technical role
  • Excellent professionalism and communication skills
  • Technically savvy and ability to learn quickly
  • Ability to work in a fast-paced environment with a high sense of urgency

What We Offer:

  • A competitive hourly rate of $20.82
  • A 4-month contract with the opportunity to extend
  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development

How to Apply:

Apply now and take the first step towards a rewarding career as a Customer Service Representative with Insight Global.



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