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Operations Director

2 months ago

Saint Charles, Missouri, United States FTL Finance Full time
Job Title: Director of Operations

At FTL Finance, we are seeking a highly skilled and experienced Director of Operations to lead our Accounting and Customer and Contractor Operations Teams. As a key member of our senior leadership team, you will be responsible for overseeing the daily operations of our organization, ensuring efficiency and effectiveness across all departments.

Key Responsibilities:

  • Oversee day-to-day operations for FTL's Customer and Contractor Operations and Accounting Teams.
  • Design and implement strategic solutions to monitor and improve operational policies and procedures.
  • Establish and monitor key performance indicators (KPIs) to ensure operational goals are met.
  • Oversee operational budget and identify opportunities for process improvements and cost savings.
  • Lead operational initiatives and projects, including planning, budgeting, deliverables, and postmortem.
  • Manage proprietary software and work with leadership to ensure that the company's technology infrastructure supports operational efficiency.
  • Manage, mentor, and motivate high-performing operations teams.
  • Foster a culture of continuous improvement, accountability, and collaboration.
  • Oversee FTL's compliance strategy and implement tactics to mitigate risk and address security concerns.
  • Implement processes to ensure a seamless and efficient customer experience across all touchpoints.
  • Drive the adoption of new technologies and automation tools that enhance operations.
  • Ensure data integrity and security across all operational systems.

Requirements:

  • Bachelor's degree in business administration, finance, operations management, or a related field.
  • A minimum of 5 years of experience in operations management, with at least 3 years in a leadership role within the financial services or consumer financing industry.
  • A player-coach with the proven ability to lead, manage, and motivate cross-functional teams.
  • Strong strategic planning, problem-solving, and decision-making abilities.
  • Deep understanding of financial management, budgeting, and cost control.
  • In-depth knowledge of consumer financing regulations and compliance requirements.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.
  • Excellent verbal and written communication skills, with the ability to communicate complex information clearly and effectively to all levels of the organization.
  • Proficient in the use of operations management software, CRM systems, and other relevant technology tools.
  • A customer-centric approach with a strong commitment to enhancing the customer experience.

What We Offer:

  • A dynamic, fast-paced, fun and inclusive work environment.
  • Annual company parties and fun team events.
  • Growth and development opportunities.
  • Hybrid work arrangement (3 days in-office/2 days remote).
  • Monthly team celebrations and luncheons.
  • Excellent offerings under our group benefit plans for medical, dental, vision, FSA, etc.
  • 401K plan with a company match of up to 4%.
  • Generous Paid Time Off (PTO) plus 12 paid holidays.