Sales and Service Manager
4 weeks ago
Job Summary
The Sales and Service Manager is a key role at 24 Hour Fitness, responsible for delivering an exceptional sales and service experience to our guests and members. This includes developing and executing business plans to drive sales revenue, managing sales and service teams, and ensuring seamless member onboarding and retention.
Key Responsibilities
- Develop and execute business plans to drive sales revenue and achieve department targets
- Manage sales and service teams, including hiring, training, and coaching
- Ensure seamless member onboarding and retention through effective communication and relationship-building
- Partner with Personal Training team to execute company fitness initiatives and improve member experience
- Resolve member inquiries, concerns, and complaints in a professional manner
Requirements
- Bachelor's Degree preferred
- Minimum 1-2 years of experience in service sales, with prior management experience leading 4-10 employees
- Ability to work in a club office, access and operate company computer systems, and travel up to 10% of the time
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