Dal-Tile Consumer Engagement Representative

3 days ago


Atlanta, Georgia, United States Mohawk Industries Inc Full time

About the Role

">As a Customer Service Representative at Dal-Tile, you will play a vital role in building strong relationships with our customers. Your primary responsibility will be to provide exceptional service and support, ensuring effective coordination between our company and its customers. This includes processing sales orders, resolving customer product or service issues, and working closely with internal teams and SSCs to address customer inquiries and order issues.

Key Responsibilities

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  • Deliver outstanding customer service by servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.
  • Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  • Collaborate with internal teams and SSCs to address customer inquiries and order issues from order entry to delivery.

What We Offer

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  • A competitive salary range of $65,000 - $85,000 per year.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Opportunities for career advancement and professional growth within a dynamic and supportive work environment.

Contact Information

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