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Customer Service Specialist

2 months ago

Abilene, Texas, United States Afv Opco 1 Llc Full time
Job Summary

Afv Opco 1 Llc is seeking a highly skilled and motivated HVAC Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve customer complaints, and provide solutions to customer issues in a timely and professional manner.
  • Communication: Communicate effectively with customers, technicians, and other stakeholders to ensure seamless communication and resolution of customer issues.
  • Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions to resolve customer complaints.
  • Documentation: Accurately document customer interactions, issues, and resolutions in our customer relationship management system.
  • Team Collaboration: Work closely with our technical team to ensure timely and effective resolution of customer issues.
Requirements
  • Experience: 2 or more years of experience in a customer service role, preferably in the HVAC industry.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including dental and vision benefits, paid vacations and holidays, and an IRA retirement plan.
  • Opportunities for Growth: We offer opportunities for growth and professional development, including training and education programs.
  • Positive Work Environment: We have a positive and supportive work environment, with a team-oriented culture and a commitment to excellence.