Customer Service Operations Specialist

4 weeks ago


Abilene, Texas, United States Directors Investment Group Inc Full time

We are seeking a professional individual to join our team as a Customer Service Operations Specialist.

This role involves configuring the Passare online platform and providing general customer support assistance.

You will work with cross-functional teams to realize customer satisfaction and utilize your expertise in customer support to move at the quick pace of a growth company.

Passare is a cloud-based application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration.

We seek to help people connect with experts and resources that simplify their lives and give them more control during difficult passages.

This is a full-time position located in our office.

Our team, platform, and best practices make us an exciting place to work.

To learn more about Passare, visit our website.

Preferred 2 years experience in customer support or operations.

Provide phone and email customer support.

Answer troubleshooting calls, build platform knowledge, and provide technical assistance.

Create and manage configurations of the Passare SaaS system for customers.

Load and validate customer system data.

Create online versions with data tagging from customer documents.

Training responsibilities include scheduling and setting up webinars with customers.

Excellent data entry and typing skills.

Ability to multi-task, set priorities, and manage time effectively.

Ability to use and manage web-based and database tools.

Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families.

In fact, our mission is to be known as the best, most-respected provider of service to the funeral industry.

We offer a range of benefits, including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities.



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