Customer Service Operations Specialist
1 month ago
We are seeking a self-motivated professional to join our team as a Customer Service Operations Specialist.
As part of the customer onboarding process, you will configure the Passare online platform and provide general customer support assistance.
You will work with cross-functional teams to realize customer satisfaction and utilize your expertise in customer support to move at the quick pace of a growth company.
Passare is a cloud-based application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration.
Our mission is to offer a best-in-class experience for funeral professionals and the families they serve.
We seek to help people connect with experts and resources that simplify their lives and give them more control during difficult times.
This is a full-time position located in our Abilene, TX office.
Our team, platform, and best practices make us an exciting place to work.
To learn more about Passare, visit our website at https://www.passare.com/.
Responsibilities:
- Provide phone and email customer support
- Answer troubleshooting calls and provide technical assistance
- Create and manage configurations of the Passare SaaS system for customers
- Load and validate customer system data
- Create online versions of customer documents with data tagging
- Train customers on the Passare platform
- Utilize the Knowledge Base to ensure processes are completed accurately
Qualifications:
- Excellent written and verbal communication skills
- Excellent data entry and typing skills
- Ability to multi-task, set priorities, and manage time effectively
- Ability to gather accurate information
- Effective problem resolution and critical thinking skills
- Ability to use and manage web-based and database tools
- Strong organizational skills
- Commitment to company values
About Directors Investment Group
Directors Investment Group offers an award-winning workplace that is truly one-of-a-kind.
We have been recognized with numerous workplace awards, including the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List.
We are a winner of the top 100 "Best Companies to Work for in Texas," published by Texas Monthly.
We are a company founded on Christian principles of leadership through service, integrity, honesty, and respect.
We are dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace.
We offer excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention.
We are an Equal Opportunity Employer.
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