Program Manager, Technical Care Experience Specialist
1 week ago
We are seeking a highly motivated and experienced Research Program Manager to join our Technical Care Experience (TCX) team at Amazon. As a key member of our team, you will be responsible for leading research programs, designing and conducting qualitative and quantitative studies, analyzing data to uncover actionable insights, and driving improvements in the customer and associate experience.
Key Responsibilities- Research Program Management: End-to-end research management including design, execution, analysis, and communication of research findings.
- Collaboration and Stakeholder Management: Collaboration with managers across the organization to develop actionable recommendations for new products, features, and strategies to improve products and services.
- Process Improvement: Proactively seek improvements in processes and methodologies, incorporating feedback to improve.
- Research Backlog Management: Creation and maintenance of a research backlog, prioritizing research and business needs.
- Vendor Management: Managing vendor contracts and outsourced research.
- Meetings and Collaboration: Meet with researchers and stakeholders to collaborate on project scoping, balancing business delivery needs with quality standards.
- Fieldwork and Data Analysis: Lead fieldwork using one or more research methods, synthesizing findings across studies to build actionable insights.
- Insight Development and Communication: Authoring and collaborating on research and strategy documents, consulting with other researchers to discuss insights and process improvements.
- Stakeholder Engagement: Dive into insights and challenges with stakeholders to influence their strategic roadmap, tailoring your approach to form strong ongoing partnerships.
- Program or Project Management Experience: 3+ years of experience in program or project management, with a focus on process improvement initiatives.
- Data-Driven Decision Making: Experience using data and metrics to determine and drive improvements.
- Cross-Functional Collaboration: Experience working cross-functionally with tech and non-tech teams.
- Education: Bachelor's degree.
- Additional Experience: 3+ years of experience in UX or market research in a corporate or academic staff role.
- Stakeholder Management: Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- End-to-End Delivery: 3+ years of driving end-to-end delivery, and communicating results to senior leadership.
- Process Building: Experience building processes, project management, and schedules.
- Master's Degree: Master's degree.
- Strong Communication Skills: Strong verbal and written communication skills with demonstrated experience engaging and influencing senior stakeholders or executives.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
-
Technical Program Manager
3 days ago
San Francisco, California, United States Volta Full timeAbout the RoleWe are seeking an experienced Technical Program Manager to join our team at Volta, a leading provider of electric vehicle charging infrastructure. As a Technical Program Manager, you will be responsible for managing and deploying mission-critical web services and projects within our station and cloud group.Key ResponsibilitiesManage and deploy...
-
DevOps Technical Program Manager
7 days ago
San Francisco, California, United States Zoom Corporation Full timeAbout the RoleWe are seeking a highly skilled Technical Program Manager Lead, SRE/DevOps Specialist to join our team at Zoom Corporation. As a key member of our DevOps organization, you will be responsible for managing technical programs to drive process and organizational improvements across the company.Key ResponsibilitiesManage technical programs to drive...
-
San Francisco, California, United States Stripe Full timeAbout StripeStripe is a leading financial technology company that provides a platform for businesses to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead.About the TeamThe infrastructure teams at Stripe provide efficient and...
-
San Francisco, California, United States Stripe Full timeAbout StripeStripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead.About the TeamThe infrastructure teams at Stripe provide efficient...
-
San Francisco, California, United States Notion, LLC Full timeAbout UsWe're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions for any problem or challenge. Our goal is to make software toolmaking ubiquitous, and we're committed to achieving this through focus, design, and craft.We've been working towards this vision since 2016, and we've had the privilege of...
-
Technical Program Manager
4 days ago
San Francisco, California, United States Tentek Full timeAbout the RoleTentek is seeking a highly skilled Technical Program Manager to lead our technical programs and drive business outcomes. As a key member of our team, you will be responsible for overseeing the development and implementation of technical solutions, ensuring timely delivery, and collaborating with cross-functional teams to achieve business...
-
Technical Program Manager
4 weeks ago
San Francisco, California, United States Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...
-
Technical Service Representative
1 week ago
San Francisco, California, United States Intelligent Technical Solutions Full timeJob Description:Intelligent Technical Solutions is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients. Your excellent customer service skills and attention to detail will be essential in resolving technical issues and...
-
Technical Program Manager, Security Specialist
16 hours ago
San Francisco, California, United States Notion, LLC Full timeAbout Notion, LLCWe're a software company on a mission to empower individuals, teams, and organizations to create tailored solutions for any problem or challenge. Our goal is to make software toolmaking ubiquitous, and we're committed to delivering a secure and trustworthy experience for our users.The RoleWe're seeking a highly skilled Technical Program...
-
Technical Program Manager
2 months ago
San Francisco, California, United States Memfault Full timeAs a Technical Program Manager at Memfault, you will drive the successful implementation of our platform. You will manage new customers in their first 180 days from the time they sign the order through to their deployment onto production devices. Your strong product knowledge, excellent project management skills, and strong written and verbal communication...
-
Technical Program Manager
2 weeks ago
San Francisco, California, United States Swift Navigation, Inc. Full timeJob OverviewSalary: $110,000 - $158,000Company: Swift Navigation, Inc.About Us: Swift Navigation is revolutionizing the way we navigate and comprehend our surroundings. Our advanced positioning technology enhances location precision from several meters to centimeter-level, utilized by millions of devices worldwide. Trusted across various sectors, our...
-
Technical Program Manager
1 month ago
San Francisco, California, United States Upwork Full timeJob DescriptionJob Overview:We are seeking a highly skilled and experienced Technical Program Manager to support our enterprise client. The ideal candidate will have experience in the tech industry, preferably with a focus on HR tech, and a strong background in working with mid to large companies in the US.Key Responsibilities:Program Management:Establish...
-
Technical Program Manager
2 months ago
San Francisco, California, United States Anyscale Full timeThe Anyscale Technical Program Management (TPM) team is expected to play a critical role executing high impact programs while continuously improving processes to sustainably grow and increase the effectiveness of the Tech organization spanning Design, Engineering and Product teams.As a Technical Program Manager focused on Anyscale's core Infrastructure...
-
Technical Program Manager
1 week ago
San Francisco, California, United States Swift Navigation, Inc. Full timeJob OverviewSalary: $110,000 - $158,000Company: Swift Navigation, Inc.About Us: Swift Navigation is at the forefront of transforming navigation and understanding of our environment. Our advanced positioning technology enhances location precision from several meters to centimeter-level, utilized by millions of devices worldwide. Our technology is trusted...
-
Technical Program Manager
1 week ago
San Francisco, California, United States Swift Navigation, Inc. Full timeJob OverviewSalary: $110,000 - $158,000Company: Swift Navigation, Inc.About Us: Swift Navigation is at the forefront of revolutionizing navigation and spatial awareness. Our cutting-edge positioning technology enhances location precision from several meters to centimeter-level, utilized by millions globally. Our solutions are trusted across various sectors,...
-
Program Management Specialist
2 weeks ago
San Francisco, California, United States Astranis Full timePosition Overview:Astranis is seeking a dedicated Program Management Specialist to oversee and guide projects from initial concept through to successful completion. This role is pivotal in ensuring that our innovative satellite technology reaches those who currently lack internet access.Key Responsibilities:Manage programmatic activities from inception to...
-
Senior Technical Program Manager
2 weeks ago
San Francisco, California, United States Bright Machines Full timeTRANSFORMING MANUFACTURINGAt Bright Machines, we are a collective of innovators and specialists dedicated to redefining the manufacturing landscape. We harness the power of software and data to address our clients' distinct challenges, providing intelligent automation that enhances flexibility, scalability, and resilience in factories. Our mission is to...
-
San Francisco, California, United States Stripe Full timeAbout StripeStripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead.About the TeamThe infrastructure team at Stripe provides efficient...
-
Technical Program Manager
3 days ago
San Francisco, California, United States Crunchyroll Full timeAbout CrunchyrollCrunchyroll is a leading provider of anime and manga content worldwide. We deliver the art and culture of anime to a passionate community, helping everyone belong.About the RoleWe are seeking an experienced Technical Program Manager to lead engineering partnerships with TV Original Equipment Manufacturers (OEMs), Telecommunication (Telco)...
-
Director, Technical Program Management
3 days ago
San Francisco, California, United States Capital One National Association Full timeJob SummaryWe are seeking a highly skilled Director, Technical Program Management to lead our technical program management efforts and drive business growth. As a key member of our team, you will be responsible for overseeing the development and implementation of technical programs that align with our business objectives.Key ResponsibilitiesLead technical...
