Technical Support Associate Analyst
4 days ago
We are seeking a highly skilled Technical Support Associate Analyst to join our team at ASK Consulting. As a Technical Support Associate Analyst, you will be responsible for providing technical support to our colleagues and ensuring that they have the necessary tools and resources to perform their jobs effectively.
Key Responsibilities:
- Troubleshoot hardware and software issues, including Windows, MAC, and cellular devices
- Work closely with other technicians and lead technicians to resolve issues and improve processes
- Follow up on all open tickets and issues within a specified timeframe
- Provide excellent colleague support for all technology products and services
- Resolve issues within a specified timeframe or refer unresolved issues to appropriate technical support groups
- Work with technical staff to provide input and solutions
- Meet and greet colleagues to answer questions and resolve problems related to all LOBs to Client's products and services
- Identify opportunities for process improvement and problem elimination
Requirements:
- Associate degree in Computer Science or a related discipline and/or at least 1-2 years work experience in a Technology field
- Sufficient knowledge of Technology operations, responsibilities, work flow processes and procedures to resolve most inquiries independently
- Good analytical and communication skills, sound judgment, and the ability to work effectively with colleagues and other technical staff
- Understands colleague issues and demonstrates empathy for the situation
- Proactively translates technology into a business solution which addresses a problem expressed by the colleague and provides a resolution for our colleagues
About ASK Consulting:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states, ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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