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Production Support Specialist

2 months ago

Bloomfield, Connecticut, United States VLink Inc Full time
Job Description:

At VLink Inc, we are seeking a highly skilled Production Support Analyst to join our team. As a key member of our production support team, you will be responsible for monitoring and troubleshooting production issues for various systems and applications.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify and resolve production issues
  • Perform root cause analysis and provide solutions to prevent future issues
  • Create and maintain documentation related to production issues and resolutions
  • Implement and maintain processes and procedures to improve production support
  • Provide daily, monthly and yearly reports on system usage, performance and issue status
  • Coordinate with development teams to ensure proper deployment and release of software and updates
  • Understand application code to apply emergency fixes to resolve outages if necessary
  • Maintain a strong and collaborative relationship with delivery teams and consuming application teams
  • Evaluate application performance and certify operational readiness for new installations and updates
  • Participate in on-call rotation and respond to production issues after business hours

Requirements:

  • Bachelor's Degree with at least 8+ years of experience in Production Support related role
  • Solid understanding of RESTful APIs and Web Services and message formats such as JSON and XML/SOAP
  • Strong technical skills in Java, Python, SQL, Linux and scripting languages
  • Good understanding of JVM memory and Garbage collection
  • Ability to troubleshoot and resolve complex production issues efficiently
  • Excellent problem-solving and analytical skills
  • Effective communication skills to collaborate with cross-functional teams effectively
  • Experience in security concepts such as TLS, SSL certificates, authentication and authorization mechanisms
  • Experience with monitoring and metrics tools such as Splunk and DynaTrace

About VLink Inc:

VLink Inc is a leading provider of innovative solutions for the industry. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.