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Government Account Manager

2 months ago

Hopkins, Minnesota, United States T-Mobile Full time
Job Overview

The Government Account Manager position at T-Mobile focuses on the customer life cycle, supporting the growth of State and Local Government. The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity.

Key Responsibilities:
  • New Sales Activities: Utilize contact lists to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreements, answer questions regarding service, and probe for additional business.
  • Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
  • Data Entry and System Navigation: Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.
  • Continuous Training: Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile's productivity and quality standards.
  • Productivity and Sales Goals: Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
  • Customer and Coworker Relationships: Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
  • Adjustments and Credits: Disburses adjustments and credits as appropriate within established limits and criteria.
  • Additional Responsibilities: Also responsible for other duties/projects as assigned by business management as needed.
Requirements:
  • Education: High School Diploma/GED (Required)
  • Work Experience: 2-4 years Selling to Government (State and Local) accounts. (Required)
  • Preferred Qualifications: Less than 2 years Extensive customer service experience. Less than 2 years Business markets sales experience. Less than 2 years Wireless industry sales experience. Less than 2 years Telesales or technical sales experience.
  • Knowledge, Skills and Abilities: Customer Satisfaction (Required) Sales (Required) Attention To Detail (Required) Communication (Required) Presentations (Required) Problem Solving (Required) Analysis (Required) Customer Service (Preferred) Microsoft Excel (Preferred) Technical Sales (Preferred) Inside Sales (Preferred)