Veterinary Front Office Coordinator

2 weeks ago


Orangeburg, South Carolina, United States EverVet Partners Full time
Job Title: Veterinary Front Office Receptionist

We are seeking a compassionate and organized Veterinary Front Office Receptionist to join our team at Palisades Veterinary Hospital, an EverVet Partner. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing waiting rooms, and ensuring a smooth patient flow.

Responsibilities:
  • Manage and oversee waiting rooms, greeting entrants, interacting with waiting clients, and managing client complaints
  • Prepare invoices and estimates, take payments, and print receipts
  • Take digital photos of patients and send them along for use in social media
  • Maintain printers, paper stock, and toner cartridges
  • Manage and monitor Demandforce activities (appointment requests)
  • Manage InTouch Mobile text reminders
  • Monitor Facebook activities
  • Take phone messages and monitor the prescription/food order extension
  • Enter new clients/patients into the database and add scanned documents to patient histories
  • Explain CareCredit and guide clients through the process
  • Understand account payable and monthly statements
  • Manage end-of-day accounting
  • Call in written prescriptions to a pharmacy
  • Complete all relevant medical records entries for patients for which you're responsible
  • Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary
  • Help monitor inventory, rotation, and expiration dates and report needs as requested
  • Assist in ordering of food/supplies/medications as requested
  • Assist in maintenance of areas both inside and outside of the hospital (floors, walks, parking, runs, etc.)
Requirements:
  • High School Diploma, GED, or suitable equivalent
  • At least one year experience in receptionist or animal care required
  • Strong customer service skills
  • Ability to communicate effectively
  • Ability to lift up to 50 pounds
  • Basic math and writing skills
  • Basic understanding of the work we do/love animals
  • Be able to use and understand basic medical terms
  • Understanding of vaccinations, basic laboratory tests, common diseases, and pet behavior
  • Knowledge of computer software (Infinity and Office programs)

We offer a competitive pay range of $18-$23/hour, dependent on experience, and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, employee assistance program, and more.



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