Parts Sales Specialist

4 weeks ago


Bridgewater, Massachusetts, United States Transteck Inc Full time
TRANSTECK, INC.

JOB DESCRIPTION

JOB TITLE:
Inside Parts Sales Associate

REPORTS TO:
Parts Manager

EMPLOYMENT STATUS:
Exempt

WORK SCHEDULE:
Full Time

POSITION OVERVIEW:
This role is primarily focused on sales and customer service within the internal parts sales department.

KEY RESPONSIBILITIES:
  • Engage in counter and phone sales interactions.
  • Achieve sales targets and maintain gross profit margins.
  • Process parts orders in accordance with company protocols.
  • Manage special order parts for the service department.
  • Address customer inquiries and resolve issues while ensuring high-quality service.
  • Keep the workspace organized and safe.
  • Participate in ongoing OEM training to remain updated on parts changes.
  • Provide written estimates to customers as required.

In addition to the responsibilities outlined above, the employee is expected to demonstrate honesty, integrity, and respect towards all clients and colleagues. Maintaining a professional appearance and demeanor, fostering a positive attitude, and communicating effectively with both coworkers and clients are essential. The employee should work with precision, efficiency, and attention to detail, respect the work environment, and strive to keep it orderly. Initiative in learning new skills and assisting colleagues is also encouraged.


QUALIFICATIONS:
High school diploma or GED required.

TOOLS AND EQUIPMENT:
Computer and standard office equipment (e.g., copier, calculator, fax machine).

WORK ENVIRONMENT:
Primarily situated in a warehouse setting with fluctuating temperatures.

PHYSICAL DEMANDS:
SITTING/STANDING/WALKING:
Total sitting time at once: 1 hour
Total sitting time in a typical workday: 3 hours
Total standing time at once: 1 hour
Total standing time in a typical workday: 3 hours
Total walking time at once: 0 hours
Total walking time in a typical workday: 2 hours

COMMUNICATION REQUIREMENTS:
Verbal interactions – face-to-face and via phone
Auditory requirements – in person, on the phone, and in group settings
Visual requirements – near vision and depth perception

PHYSICAL TASKS:
Sales personnel are expected to handle parts either by carrying them or utilizing a cart, forklift, or hand cart. Typical weight handled is 1 pound, with a maximum of 50 pounds. The typical distance for movement is 25 feet, occurring 1 to 5 times per day, with a duration of approximately 3 minutes.

ADDITIONAL JOB DUTIES:
Driving:
Not required

Air Travel:
Occasional

Physical Activities:
  • Balancing: Frequently
  • Stooping: Frequently
  • Kneeling: Frequently
  • Crouching: Frequently
  • Crawling: Occasionally
  • Climbing: Occasionally

REACHING:
  • Above shoulder level: Frequently
  • At waist/desk level: Frequently
  • Below waist level: Frequently

HANDLING:
  • Right hand: Frequently
  • Left hand: Frequently
  • Both hands: Frequently

FINGERING:
  • Right hand: Frequently
  • Left hand: Frequently
  • Both hands: Frequently

FEELING:
  • Right hand: Frequently
  • Left hand: Frequently
  • Both hands: Frequently


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