Service Coordinator III

4 weeks ago


Ashburn, Virginia, United States CPG Full time
Job Title: Service Coordinator III

Job Summary:

We are seeking a highly skilled Service Coordinator III to join our team at CPG. As a Service Coordinator III, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

* Accept and process service requests in a timely and efficient manner
* Dispatch technicians as needed to ensure prompt resolution of issues
* Monitor customer systems to ensure all equipment is functioning properly
* Complete scheduling and rescheduling as needed for all services
* Maintain the preventative maintenance schedule for assigned customers
* Manage third-party contractors and coordinate all services as needed
* Provide clear and timely communication to customers and internal teams

Requirements:

* At least 4 years of scheduling/monitoring experience
* Experience working with data center environments
* Exceptional customer service and communication skills
* Ability to multitask efficiently and manage time effectively
* Willingness to work independently and as part of a team

Benefits:

* Competitive salary range: $51,800 - $77,700 per year
* Comprehensive benefits package, including medical, dental, and vision insurance
* Flexible spending account options
* 401K plan
* Employer-paid life and disability insurance
* Paid time off
* Employee referral program
* Employee assistance program (EAP)

CPG is an Equal Opportunity Employer:

We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

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