Configuration Manager

1 month ago


Ashburn, Virginia, United States ESM Full time
Job Overview

ESM is seeking a highly skilled Configuration Manager to join our team in Ashburn, Va. This exciting opportunity will support a Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP) environment, managing approximately 75,000 business users across Windows and Mac platforms.

The successful candidate will be responsible for implementing and adhering to configuration management activities in accordance with Presidential Executive orders, Federal law, CISA Binding Operational Directives, DOD Security Technical Implementation Guidelines, DHS policy and procedures, and CBP policies and procedures.

Key Responsibilities
  • Ensure workstations and software in pre-production and test environments are configured to match the CBP production environment, including version control, configuration item identification and tracking, and managing software and hardware licenses.
  • Develop and implement CM processes, supporting ServiceNow workflows, end-user communications, and coordinating service provisioning and incident/problem resolution.
Requirements
  • Direct experience developing and implementing CM processes.
  • Support for ServiceNow workflows, end-user communications, and coordination of service provisioning and incident/problem resolution.
Preferred Qualifications
  • Positive, self-motivated, and proactive individual with the ability to adapt to change and tolerate stressful situations.
  • Effective communication skills with team members, team lead, management, and government customer.
  • Ability to research and develop creative solutions to unique problems with minimal supervision.

ESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification, or any other characteristic protected by state, federal, or local law.



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