Service Desk Specialist
1 week ago
Mando Technologies is a leading provider of business intelligence solutions. We are seeking a highly skilled Service Desk Specialist to join our team.
Key Responsibilities:- Maintain a daily calendar of meetings and events
- Prepare presentations, agendas, and other documents
- Manage software support and calls and other correspondence
- Maintain a high level of responsiveness
- Perform desktop computer support assignments, with an emphasis on desktop computer problem resolution
- Install a variety of desktop computer hardware and software and provide technical and customer support for these products
- Provide customer support to both on-site and remote users
- Analyze users' system problems and provide solutions
- Work with teams of analysts, programmers, and users in application development environments
- Test and may write the technical documentation prepared for software or hardware installation
- Primary skill set comprises Microsoft Office Suite and Microsoft operating systems
- Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions
- Requires a minimum of 1 year of current experience in this job class with excellent interpersonal and communication skills, both written and oral
- Windows OS and application installation
- Mac OS and iPhone IOS
- Microsoft Teams
- Microsoft O365
- SharePoint
- Outlook
- Ticket tracking (Dynamics and Service Now)
- End user support
- End user training
- Inventory and product support
- DNS - Novice (1-3 years)
- TCP/IP - Novice (1-3 years)
- Mac OS - Proficient (4-6 years)
- Windows 10 - Proficient (4-6 years)
- Adobe Acrobat - Novice (1-3 years)
- Active Directory - Proficient (4-6 years)
- Microsoft Office Professional - Proficient (4-6 years)
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