Service Desk Specialist

1 week ago


Nashville, Tennessee, United States Mando Technologies Full time

Mando Technologies is a leading provider of business intelligence solutions. We are seeking a highly skilled Service Desk Specialist to join our team.

Key Responsibilities:
  • Maintain a daily calendar of meetings and events
  • Prepare presentations, agendas, and other documents
  • Manage software support and calls and other correspondence
  • Maintain a high level of responsiveness
  • Perform desktop computer support assignments, with an emphasis on desktop computer problem resolution
  • Install a variety of desktop computer hardware and software and provide technical and customer support for these products
  • Provide customer support to both on-site and remote users
  • Analyze users' system problems and provide solutions
  • Work with teams of analysts, programmers, and users in application development environments
  • Test and may write the technical documentation prepared for software or hardware installation
  • Primary skill set comprises Microsoft Office Suite and Microsoft operating systems
  • Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions
Mandatory Skills:
  1. Requires a minimum of 1 year of current experience in this job class with excellent interpersonal and communication skills, both written and oral
  2. Windows OS and application installation
  3. Mac OS and iPhone IOS
  4. Microsoft Teams
  5. Microsoft O365
  6. SharePoint
  7. Outlook
  8. Ticket tracking (Dynamics and Service Now)
  9. End user support
  10. End user training
  11. Inventory and product support
Desirable Skills:
  1. DNS - Novice (1-3 years)
  2. TCP/IP - Novice (1-3 years)
  3. Mac OS - Proficient (4-6 years)
  4. Windows 10 - Proficient (4-6 years)
  5. Adobe Acrobat - Novice (1-3 years)
  6. Active Directory - Proficient (4-6 years)
  7. Microsoft Office Professional - Proficient (4-6 years)


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