Account Manager

7 days ago


Nashville, Tennessee, United States Volt Full time
Job Overview

Volt is seeking a highly skilled Account Manager to join our team in Nashville, TN. As an Account Manager, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.

Key Responsibilities
  • Provide daily account support, problem resolution, research, and analysis to clients
  • Respond to inbound emails and phone calls in a timely and professional manner
  • Develop and execute client service delivery strategies based on client needs and contract specifications
  • Conduct regular calls and presentations to review business performance and provide training and education
  • Make decisions regarding client setup and support, including approving financial fees and transaction concessions
  • Prepare and present solutions to retain client relationships and identify revenue growth opportunities
  • Collaborate effectively with internal departments to support the customer base and introduce new products to satisfied clients
  • Maintain client accounts and associated revenue through regular contact and meet productivity requirements for territory management and quality customer contact
  • Troubleshoot client-raised issues to determine if they are system, training, or configuration-related
Requirements
  • Minimum 4 years' Call Center or Customer Service team experience
  • Prior Account Management or relationship management experience preferred
  • Ability to work with a large client base and maintain confidentiality
  • Minimum High School or GED required
  • Proficiency in Microsoft Office and Salesforce knowledge is a plus
What We Offer

Volt offers a competitive pay rate of $19.81 per hour and a full-time, Temp to Hire opportunity with a hybrid schedule. The ideal candidate will be a team player with excellent communication and problem-solving skills.


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