Housekeeping Substitute

3 weeks ago

New York, New York, United States Hard Rock International (USA), Inc. Full time
Job Summary

This is a substitute role within the housekeeping department at Hard Rock International (USA), Inc. The House Attendant Substitute is responsible for assisting the housekeeping team by coordinating linen supplies, maintaining public spaces, and supporting Room Attendants.


Key Responsibilities
  • Assist Room Attendants: Assist Room Attendants in cleaning rooms, as needed.
  • Promptly Answer the Pager: Promptly answer the designated pager.
  • Receive Deliveries: Receive incoming deliveries and store correctly.
  • Linen Management: Count, Distribute and maintain stock levels in all linen closets.
  • Communication: Communicate with the housekeeping management team regarding daily duties to be completed and duties have been completed.
  • Stocking Caddies/Carts: Stock caddies/carts with all required cleaning supplies, linen, amenities, and equipment.
  • Guest Awareness: Maintain awareness of guests in corridors, greeting guests in passing, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
  • Deep Cleaning: Assist Room Attendants in deep cleaning guest rooms.
  • Guest Requests: Assist in guest requests as needed.
  • Laundry: Pick up / deliver guest laundry.
  • Remove In-Room Dining Trays: Remove In Room Dining trays/tables from guest rooms and corridors.
  • Deliver Guest Requests: Deliver guest request items to guest rooms.
  • Use Hotsos: Use Hotsos.
  • Clean and Stock Linen Closets: Clean and stock linen closets.
  • Lost Property: Inform Managers and drop off to Security any lost property items found.
  • Empty Trash: Empty trash from linen closets.
  • Dirty Glasses: Ensure dirty glasses are brought down to stewarding for washing and returned to housekeeping closets.
  • Report Damages: Report immediately any damages or maintenance issues to your manager or entered in Hot Sos.
  • Health and Safety: Have a good understanding of the Health and Safety regulations, and fire procedures.
  • Housekeeping Equipment: Knowledgeable of the housekeeping equipment and their use.
  • Spring Cleaning: Carry out spring cleaning and daily cleaning of all areas of the hotel as directed by Director of Housekeeping, Assistant Director of Housekeeping and Floor Managers.
  • Furniture Movement: Move any furniture in the rooms as directed.
  • Front of the Hotel: Clean front of the hotel including planters.
  • BOH Areas: Clean / maintain BOH areas including lockers, loading dock.
  • HSK Storages: Clean, maintain HSK storages, inventory items as per managers' direction.
  • Dirty Linen: Remove dirty linen from Room Attendant carts and linen closets and take to laundry.
  • Shower Curtain: Assist in removing and installing of the shower curtain in the guestrooms as needed.
  • Clean Elevators: Clean elevators, windows, furniture, lighting, fixtures, drapes, vents, and plants.
  • Count and Sort Linen: Count and sort linen.
  • Guestroom Balconies: Clean guestroom balconies as needed and requested by Housekeeping Floor Managers.
  • Cribs and Highchairs: Deliver and remove cribs, highchairs, baby bathtubs and rollaway beds.
  • Clean Vacuum Cleaners: Clean vacuum cleaners daily.
  • Unload and Store: Unload and store all unused items from caddies/carts, and store caddies/carts correctly.
  • Dirty Laundry: Count, Sort through and separate the dirty to be collected by the laundry company.
  • Positive Communication: Maintain positive and professional communication with all staff.
  • Recognition: Provide recognition to others, including co-workers, supervisors, managers, and directors.
  • Meetings: Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
  • Healthy Work Environment: Ensure a healthy and safe work environment for co-workers and guests.
  • Property Facilities: Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
  • Property Outlets: Promote property outlets to guests.
  • Guest Directions: Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
  • Guest Complaints: Resolve guest complaints using property procedures.
  • Positive Environment: Create a positive environment in which all employees can maximize their potential.
  • Guest Feedback: Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
  • Teamwork: Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
  • Sound Check Meetings: Participate in Sound Check meetings on each shift.
  • Warm Greeting: Always smile and offer a warm greeting to all.
  • Hard Rock Culture: Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
  • Take Initiative: Take initiative and offer assistance throughout the property.
  • Operate Ethically: Operate ethically to protect the Hard Rock brand.
  • Save the Planet: Utilize programs designed to help Save the Planet.
  • Company Standards: Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
  • Additional Duties: Perform additional duties as requested by department managers and supervisors.
  • Communication: Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
  • Department Coordination: Coordinate operations with other departments, as needed.
  • Professional Image: Present a professional image to employees, guests, clients, owners, and investors.
  • Confidentiality: Maintain confidentiality of guest, employee, and company information.

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.


Qualifications

This role requires a secondary school degree and/or previous work experience in service for at least 1 year.


Skills
  • Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
  • Ability to read, comprehend, and write simple instructions, short correspondence and memos.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
  • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
  • Fluency in English: additional languages preferred.

This role requires the ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time, and to make repeating movements of the arms, hands, and wrists.


Additional Requirements
  • Understanding of lifestyle hotel products and guest services.
  • Ability to work evenings, weekends, and holidays, as needed.

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