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Beverage Service Specialist at Evermore
2 months ago
Evermore Orlando Resort is a groundbreaking 1,100-acre destination adjacent to Walt Disney World, featuring upscale vacation rental homes, luxury accommodations, and a stunning 20-acre tropical beach complex surrounding Evermore Bay, our 8-acre crystalline water amenity. This resort offers a vibrant atmosphere with swim areas, bars, private cabanas, and a lively food hall. We are building a dedicated team to create memorable experiences for our guests and are looking for individuals who are excited about contributing to this innovative resort environment.
Key Responsibilities:
- Deliver exceptional guest service in dining areas, beach locations, and cabanas.
- Foster a welcoming and attentive environment by engaging with guests and addressing their needs.
- Anticipate guest requirements for additional service.
- Provide insightful recommendations on beverage selections and menu items.
- Customize food and drink orders to accommodate guests' preferences and dietary needs.
- Accurately record food and beverage orders, ensuring all special requests are noted.
- Address guest complaints or concerns with professionalism, striving for a positive dining experience.
- Skillfully serve a variety of beverages, including cocktails, wines, and non-alcoholic options.
- Adhere to standardized recipes and techniques to maintain beverage quality.
- Creatively garnish drinks to enhance presentation.
- Maintain a clean and organized service station, ensuring supplies are stocked and replenished.
- Ensure all glassware and equipment are clean and in good condition.
- Comply with all relevant regulations regarding food and beverage service.
- Stay informed about menu offerings, including ingredients and preparation methods.
- Keep up with current trends in mixology and beverage culture.
- Educate guests on the history and characteristics of various drinks.
- Coordinate with kitchen and wait staff for efficient service and timely order delivery.
- Assist in training new team members as needed.
- Promote special offerings and drink pairings as directed by management.
- Complete opening and closing duties, including setup and cleanup of service areas.
- Handle cash and credit transactions accurately and efficiently.
- Engage in ongoing training to enhance knowledge of beverages and customer service skills.
- Maintain a clean and organized bayside area, ensuring a pleasant environment for guests.
- Perform additional duties as assigned.
- High School Diploma or equivalent.
- 2-4 years of experience in hospitality or customer service, preferably in a resort setting.
- Knowledge of alcoholic beverages and upselling techniques.
- Basic understanding of food and beverage items, including menu offerings.
- Physical ability to carry trays and stand for extended periods.
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to thrive in a fast-paced environment.
- Attention to detail and commitment to cleanliness and hygiene.
- Familiarity with POS systems and basic math skills for transactions.
- Food and alcohol safety certifications as required.
- Able to lift, pull, and push up to 25 pounds safely.
- Able to stand, walk, stoop, kneel, bend, and reach.
- Work activities may occur indoors and outdoors.
We are committed to creating a team that excels in providing exceptional service and inspiring guest confidence in their vacation experience. Our dynamic environment is perfect for those who enjoy a fast-paced setting and are eager to deliver outstanding service with a positive attitude. We are dedicated to building a professional hospitality team and offer competitive pay along with a comprehensive benefits package.
EOE/M/F/D/V