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Beverage Service Specialist at Evermore

2 months ago


Orlando, Florida, United States Evermore Orlando Full time
About Evermore
Evermore Orlando Resort is a groundbreaking 1,100-acre destination adjacent to Walt Disney World, featuring upscale vacation rental homes, luxury accommodations, and a stunning 20-acre tropical beach complex surrounding Evermore Bay, our 8-acre crystalline water amenity. This resort offers a vibrant atmosphere with swim areas, bars, private cabanas, and a lively food hall. We are building a dedicated team to create memorable experiences for our guests and are looking for individuals who are excited about contributing to this innovative resort environment.

Key Responsibilities:
  • Deliver exceptional guest service in dining areas, beach locations, and cabanas.
  • Foster a welcoming and attentive environment by engaging with guests and addressing their needs.
  • Anticipate guest requirements for additional service.
  • Provide insightful recommendations on beverage selections and menu items.
  • Customize food and drink orders to accommodate guests' preferences and dietary needs.
  • Accurately record food and beverage orders, ensuring all special requests are noted.
  • Address guest complaints or concerns with professionalism, striving for a positive dining experience.
  • Skillfully serve a variety of beverages, including cocktails, wines, and non-alcoholic options.
  • Adhere to standardized recipes and techniques to maintain beverage quality.
  • Creatively garnish drinks to enhance presentation.
  • Maintain a clean and organized service station, ensuring supplies are stocked and replenished.
  • Ensure all glassware and equipment are clean and in good condition.
  • Comply with all relevant regulations regarding food and beverage service.
  • Stay informed about menu offerings, including ingredients and preparation methods.
  • Keep up with current trends in mixology and beverage culture.
  • Educate guests on the history and characteristics of various drinks.
  • Coordinate with kitchen and wait staff for efficient service and timely order delivery.
  • Assist in training new team members as needed.
  • Promote special offerings and drink pairings as directed by management.
  • Complete opening and closing duties, including setup and cleanup of service areas.
  • Handle cash and credit transactions accurately and efficiently.
  • Engage in ongoing training to enhance knowledge of beverages and customer service skills.
  • Maintain a clean and organized bayside area, ensuring a pleasant environment for guests.
  • Perform additional duties as assigned.
Education, Skills and Experience
  • High School Diploma or equivalent.
  • 2-4 years of experience in hospitality or customer service, preferably in a resort setting.
  • Knowledge of alcoholic beverages and upselling techniques.
  • Basic understanding of food and beverage items, including menu offerings.
  • Physical ability to carry trays and stand for extended periods.
  • Strong organizational and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Ability to thrive in a fast-paced environment.
  • Attention to detail and commitment to cleanliness and hygiene.
  • Familiarity with POS systems and basic math skills for transactions.
  • Food and alcohol safety certifications as required.
Physical Requirements
  • Able to lift, pull, and push up to 25 pounds safely.
  • Able to stand, walk, stoop, kneel, bend, and reach.
  • Work activities may occur indoors and outdoors.
Our Work Culture
We are committed to creating a team that excels in providing exceptional service and inspiring guest confidence in their vacation experience. Our dynamic environment is perfect for those who enjoy a fast-paced setting and are eager to deliver outstanding service with a positive attitude. We are dedicated to building a professional hospitality team and offer competitive pay along with a comprehensive benefits package.

EOE/M/F/D/V