Recreation Attendant

4 days ago

Orlando, Florida, United States Evermore Orlando Full time
About Evermore Orlando Resort

Evermore Orlando Resort is a 1,100-acre innovative resort adjacent to Walt Disney World, featuring upscale vacation rental homes, flats, and villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay. Our resort offers a unique blend of luxury and adventure, with a focus on providing exceptional guest experiences.

Key Responsibilities
  • Welcome and assist guests with enthusiasm, providing information, guidance, and recommendations related to resort activities and amenities.
  • Provide exceptional customer service to guests, welcoming them, addressing their inquiries, and ensuring their needs are met as it relates to Evermore's core values: Easy on Purpose, Unexpected Delight, Service Savvy, and Insightful Innovations.
  • Enforce safety rules and guidelines for all recreation activities, including swimming, paddleboarding, use of fitness equipment, kayaking, slide, rope swing, and cliff jump.
  • Monitor beach and water slide areas for potential hazards and take action to prevent accidents by properly reporting and following up with respective departments.
  • Exhibit proper speaking and phone etiquette with the ability to communicate effectively, politely, graciously, and professionally with both guests and colleagues as it aligns to luxury service standards.
  • Willingness to be trained in and execute First Aid, CPR, AED, and EAP response.
  • Maintain and organize watersports equipment, including paddleboards, kayaks, life jackets, and other safety gear.
  • Daily set up and break down of activities, beach furniture arrangements, rental operations, cabana set-ups, and other recreational equipment.
  • Oversee and assist participants in water activities, ensuring they have the necessary equipment and follow safety protocols.
  • Provide instruction and guidance to beginners or those in need of assistance with paddleboarding, kayaking, and other activities.
  • Assist fitness center users with equipment set up and general use while ensuring a safe and clean workout environment.
  • Maintain cleanliness and orderliness of the beach area, fitness centers, and other recreational facilities.
  • Manage inventory of rental equipment, keeping track of usage, and coordinating rentals and returns.
  • Ensure accurate billing and compliance regarding room charges, credit card payments, and cash/tip handling.
  • Work cooperatively with other recreation attendants and staff members to ensure a cohesive and enjoyable experience for guests.
  • Attend staff meetings and training sessions as required.
  • Facilitate, organize, and run daily activity programs, such as crafts, nature walks, family games, pool parties, holiday events, scavenger hunts, kid's camps, snack service, and many more.
  • Promote recreational activities and services to guests, encouraging participation and upselling rental equipment or additional services when appropriate.
  • Ensure compliance with all local, state, and federal regulations related to beach and water activities, safety standards, and environmental protection.
  • Collect towels and trash in work areas to maintain a clean and presentable guest environment.
Requirements
  • Must be a minimum of 16 years of age or older with current or completed high school education.
  • Experience working/volunteering in an outdoor environment or with outdoor sporting activities.
  • Must be able to swim.
  • Experience with paddle craft and/or willingness to learn.
  • Lifeguard and/or First Aid and CPR certification (or willingness to obtain).
  • Food Safety or RAMP certification (or willingness to obtain).
  • Flexibility to work weekdays, weekends, nights, early mornings, and holidays.
  • Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with guests directly and on a microphone.
  • Ability to handle guest requests in a calm, professional, and empathetic manner.
  • Adhere to property and company policies and procedures.
  • Ability to multi-task in a fast-paced and ever-changing environment and prioritize job duties.
Physical Requirements
  • Able to safely lift, pull, and push up to 50 pounds.
  • Excellent physical and temperature endurance to stand, walk, and remain active for extended periods of time, and participate in physical activities.
  • Ability to swim in deep water and potentially perform water rescues.
  • Able to stand, walk, stoop, kneel, bend, and reach periodically.
  • Tolerance for hot and humid Florida weather conditions, especially when working outdoors.
  • Ability to move swiftly and efficiently around the facility, including beach areas, pool decks, and gym facilities.
  • Effective verbal and non-verbal communication skills to interact with guests and colleagues.
  • Ability to clearly communicate in an emergency to direct guests and ensure their safety.
  • Willingness to adhere to strict regulations and enforce those regulations as necessary.

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