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Client Service Manager Trainee

2 months ago

Rancho Cordova, California, United States 3rd Degree Solutions Full time
Job Description

We are expanding our operations in the Sacramento market, seeking additional Client Service Representatives to manage growing client needs and assist both new and existing clients with our products and services. This opportunity is a chance to get a foot in the door with a company that offers career mobility to middle and upper-level management.

A Client Service Representative plays a crucial role in helping our clients establish the best solutions for their needs. Together, our solutions have a positive impact on the lives of community members.

We equip our Client Service Representatives with the knowledge and resources necessary to assist our clients in achieving their sales, outreach, and customer service goals. Our mission is to make our community stronger and deliver the best customer experience possible.

Key Responsibilities:
  • Provide excellent customer service by educating clients about our products and services.
  • Exhibit open and interactive communication to connect with clients and initiate the sales and customer service processes.
  • Maintain accurate records and documentation required for client accounts.
  • Answer client questions regarding products and sales orders using available information.
  • Follow enrollment eligibility criteria and process policy at all times.
  • Collaborate with fellow Client Service Representatives to deliver the best customer experience and drive revenue sales to achieve enrollment goals.
Requirements:
  • High school diploma or equivalent is highly recommended.
  • 1+ years of customer service, outreach, retail, or a client-focused environment is preferred.
  • Passionate about identifying solutions to better the customer experience.
  • Strong, active listening and sales presentation abilities.
  • Driven and thrives in a fast-paced environment.
  • Ability to work in a fast-paced, customer-facing environment while maintaining professionalism at all times.
  • Ability to maintain a high level of productivity under minimal supervision.
Perks of Being a Client Service Representative:
  • Holidays off to spend quality time with friends and family.
  • Diverse and inclusive company culture.
  • Advancement opportunities in a company that thrives on giving back and making a positive impact.
  • Company-funded trips and events to enhance team camaraderie.
  • Excellent management staff focused on developing your professional career while having FUN.