Workers Compensation Claim Representative Trainee

6 days ago


Rancho Cordova, California, United States Travelers Insurance Company Full time
Job Summary

We are seeking a highly motivated and detail-oriented Workers Compensation Claim Representative Trainee to join our team at Travelers Insurance Company. As a key member of our Claims Organization, you will play a critical role in providing exceptional service to our customers and their injured employees.

Key Responsibilities
  • Investigate and evaluate workers compensation claims, ensuring accurate and timely resolution.
  • Communicate effectively with customers, injured employees, medical providers, and legal counsel to ensure seamless claim handling.
  • Develop and implement action plans for claim resolution, assessing coverage and determining compensability under workers compensation laws.
  • Collaborate with internal and external resources to coordinate medical treatment and return injured employees to work as soon as medically appropriate.
  • Manage a high-volume claim inventory, prioritizing and completing tasks efficiently while maintaining accurate records.
  • Participate in file reviews and maintain relevant insurance licenses to comply with state and company requirements.
Requirements
  • Bachelor's degree or minimum of 2 years of work or customer service-related experience.
  • Ability to work in a fast-paced environment, managing multiple priorities and ambiguity.
  • Strong analytical and problem-solving skills, with attention to detail and excellent communication skills.
  • Able to work independently and as part of a team, with a strong commitment to customer service.
What We Offer
  • Competitive salary and benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and development, with a comprehensive training program and ongoing support.
  • A dynamic and inclusive work environment, with a commitment to diversity and employee well-being.

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